Systems Technician

Wachtell, Lipton, Rosen & Katz•New York, NY

2d•$75,000 - $85,000•Onsite

About The Position

Highly responsive Systems Technician delivering end-to-end desktop and user support in a fast-paced, client-facing enterprise environment. Proven ability to resolve complex hardware and software issues, support Windows 10/11 platforms, and manage device lifecycle operations while maintaining high service levels and user satisfaction. Recognized for strong collaboration with Help Desk and Infrastructure teams to reduce downtime and improve user experience.

Requirements

Strong oral and written communication skills.
Collaborate extensively with colleagues to resolve user issues.
Ability to work independently, manage priorities, and meet deadlines in a fast-paced legal environment.
Working knowledge and functional understanding of Windows-based systems.
Must be able to unpack, move, and install IT equipment weighing up to 50 pounds with no restrictions.
Will need to frequently traverse around the office transporting equipment to various desk locations and basement storage and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets.
Experience working in customer-facing roles.
Able to identify and replace defective parts and track replacement parts meeting Service Level Agreement (“SLA”) requirements.
Must be flexible in adjusting schedule to accommodate the needs of the Department and the Firm.
Minimum of one year’s experience in imaging and installing computer equipment.
Two years or more of relevant experience in a similar role.
Ability to lift and move IT equipment (up to ~50 lbs).
Frequent movement across office environments for setup and support.

Nice To Haves

Bachelor’s degree a plus.
Experience with the Service Now ticketing system a plus.
Law firm environment a plus.

Responsibilities

Diagnose and repair hardware-related problems in a Windows 10/11 environment.
Install, configure, and deploy workstations, peripherals, and printers.
Provide hands-on support for desktops, digital senders, and printers in a high-demand environment.
Decommission legacy hardware and manage equipment refresh cycles.
Maintain accurate records of IT inventory, asset tracking, and device assignments.
Coordinate with cross-functional IT teams to escalate and resolve systemic issues.
Communicate effectively with users, HelpDesk and Management on service status and issue.
Meet or exceed SLA targets for response and resolution.
Deliver white-glove support to end users, including attorneys and staff.