Systems & Team Development Specialist - Affordable Housing

ACC MANAGEMENT GROUP, INC. • Oshkosh, WI

12d • Hybrid

About The Position

ACC Management Group, Inc. is seeking a Systems & Team Development Specialist to join our team to help support our teams through training, system expertise, and process improvement. This role supports platforms including RealPage, HALO, and Grace Hill, providing training, troubleshooting, and ongoing support to help our teams work more efficiently. Experience in affordable, multifamily property management is required.

Requirements

• Experience in affordable, multifamily property management is required.
• Strong problem-solving and communication skills
• Self-motivated, organized, and detail-oriented
• Tech-savvy and eager to learn new systems
• Comfortable conducting large and small group in person and Teams trainings
• A creative mindset with a passion for improving processes
• Willingness to travel and work onsite as needed
• High School diploma or equivalent required.
• 5 years of property management or industry related experience required.
• Knowledge of project-based Section 8, Section 42 and Section 515 experience required.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word and Excel).
• Experience with RealPage/OneSite software is required.
• Must be able to physically inspect the properties.
• Maintain a valid driver’s license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays, as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Possess a high level of resourcefulness & problem-solving skills.
• Goal-oriented, team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• Knowledge of fair housing laws a plus.

Responsibilities

• Serve as a go-to resource for RealPage, HALO, and Grace Hill
• Provide training, troubleshooting, and user support
• Develop and deliver training materials, guides, and process documentation
• Assist with system updates, rollouts, and improvements
• Support onsite teams with exceptional customer service
• Travel to properties, as needed.
• Participate in regular in-person and/or Teams meetings
• Collaborate across departments to improve systems and processes
• Represent ACC’s mission, vision and values with all internal and external partners.
• Stay abreast of applicable federal, state, and local laws related to property management operations that may affect company policies and procedures, including but not limited to Fair Housing and Landlord Tenant Law.
• Assist in identifying and executing strategic direction for the department.
• Continue professional development related to training techniques and learning strategies.
• Develop and deliver training curricula both virtually and in-person with topics identified by the Director of Systems & Team Development and Vice President of Operations.
• Assist with the development, support and administration of the online learning paths within the Learning Management System.
• Perform remote desk audits as requested by the Director of Systems & Team Development, to ensure accountability and quality control.
• Manage and maintain the Property Management Software settings to improve the effectiveness and efficiency of daily operations, including but not limited to, user management, document management, implementations and post-migration activities.
• Maintain a working knowledge of all Property Management Software and the Learning Management System.
• Assist with the software set-up and implementation of new properties.
• Ensure timely responses to all daily tickets in HALO.
• Suggest future training topics based on HALO support ticket data.
• Assist with the revision and management of ACC documents and forms, as needed.
• Perform other Property Management Software and Learning Management System tasks as needed.
• Perform site field report and/or file audits, as requested by the Director of Systems & Team Development.
• Provide Lease-up support, as requested by the Director of Systems & Team Development.
• Complete special projects as requested by the Director of Systems & Team Development.
• Understand, maintain, and stay up to date on property specific compliance requirements.
• Complete all assigned reports and/or projects to the Director of Systems & Team Development by the required deadline.
• All other duties, as required.

Benefits

• Competitive pay.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED