Systems Support Technician |
About The Position
AGENCY: County of Orange POSITION: Desktop Support Technician QUANTITY OF OPENINGS: 1 LOCATION: 100% onsite at the buildings in Santa Anna (1400 South Grand Ave Santa Ana Ca.) Will go between a few buildings in downtown Santa Ana that are all within close proximity. PLACEMENT TYPE: long term contract but this team will convert when they have full time openings DOES THIS POSITION QUALIFY FOR OVERTIME OR IS THIS A STRAIGHT TIME CONTRACT? qualifies for time and a half TARGETED CONVERSION SALARY: unknown DAY TO DAY ROLE: Looking for experienced Desktop Technician to support end users in Santa Ana, CA and MUST HAVE VIP experience and great customer service skills. Must have reliable transportation. Must have experience in OS refresh efforts and professional working experience with Windows 11 is a requirement. Must have corporate Desktop support experience troubleshooting hardware and software issues. these roles will be 100% Deskside support on site. This is NOT a Service Desk(call center) role. Looking for a candidate that has corporate Desktop experience; looking for someone that has worked with high level clients and can support in the VIP space. The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops.
Requirements
- Associate's degree in a technical field such as computer science, computer engineering or related field required
- 3 -5 years experience required
- Knowledge of Windows OS
- Experience with desktop installation and configuration
- Experience troubleshooting desktop issues as well as mobile devices
- Must have VIP experience
- Great customer service skills
- Must have reliable transportation
- Must have experience in OS refresh efforts
- Professional working experience with Windows 11 is a requirement
- Must have corporate Desktop support experience troubleshooting hardware and software issues
- 100% Deskside support on site
- Corporate Desktop experience
- Worked with high level clients
- Can support in the VIP space
Nice To Haves
- Desktop, Windows, Executive Support exp
Responsibilities
- Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation
- Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts
- Support employees, both local and remote, with Desktop issues, account issues, access to various internal services
- Troubleshoot software issues on employees desktops/laptops
- Some off hours support for may apply
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
