Systems Support Tech II

2020 Companies•Fort Worth, TX

5d•Onsite

About The Position

2020 Companies is hiring a Systems Support Technician II to work in our office overlooking Texas Motor Speedway! About the Role We are looking for a Systems Support Technician II to join our IT team and provide hands-on technical support across a diverse and evolving technology environment. This is a great opportunity for someone who enjoys solving problems, working directly with users, and gaining experience with both traditional IT systems and modern cloud-based technologies. You’ll work with technologies such as Windows 11, Microsoft 365, Microsoft Intune, Entra ID, mobile device management, endpoint security, networking, and VPN connectivity. The role also provides opportunities to participate in technology deployments and IT projects, troubleshoot issues beyond basic help desk support, and expand your skills across multiple areas of enterprise IT. This is a permanent, in-office position working Monday through Friday, 9:00 AM–5:00 PM, with occasional after-hours or weekend support as needed.

Requirements

3–5 years of relevant IT support, desktop support, or systems support experience
Strong Windows 10/11 troubleshooting skills
Experience supporting Microsoft 365 applications
Working knowledge of Active Directory and Microsoft Entra ID
Experience supporting Android and iOS devices
Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network troubleshooting
Experience troubleshooting computer hardware, printers, and peripherals
Strong customer service, communication, and problem-solving skills
Ability to manage multiple priorities and document work accurately
Ability to work independently and collaboratively with other teams
Ability to lift up to 40 lbs.
Technical Degree with Certification preferred
3-5 years relevant work experience
Technical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.)
Knowledge of computer networking, terminology, and methodology
Strong communication, analytical and problem solving skills
Effectively prioritize and organize multiple projects at one time with strong attention to detail
Ability to successfully meet deadlines
Ability to lift up to 40lbs
Ability to communicate and work well with other departments

Nice To Haves

Microsoft Intune experience strongly preferred
Bilingual in Spanish is a plus, but not required.

Responsibilities

Provide professional technical support for employees
Troubleshoot Windows laptop and desktop hardware and software issues
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office
Prepare, configure, deploy, and replace Windows computers and mobile devices
Support devices managed through Microsoft Intune
Create and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra ID
Troubleshoot VPN, Wi-Fi, internet, printer, and general connectivity issues
Support remote employees using remote access and support tools
Support company-managed Android and iOS devices
Assist with endpoint security, device compliance, and Microsoft Defender-related issues
Install and troubleshoot printers, monitors, docking stations, and other peripherals
Maintain accurate ticket notes, technical documentation, and equipment records
Assist with IT deployments, hardware refreshes, and other technology projects
Escalate complex issues when appropriate
Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues
Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows related software issues
Install and configure hardware and software on computers and mobile devices, including peripherals such as phones, printers, external drives, and other related hardware
Create, prepare, test and deploy hard drive images and be capable of supporting users in a virtual desktop environment
Perform basic wired and wireless network troubleshooting
Support remote employees and devices using remote access tools and VPN connectivity
Create and manage Active Directory user accounts and security groups
Perform system backup and restore files on computers during repairs and replacement computer deployments
Develop, document, and effectively communicate job processes, procedures, and ticket resolutions
Organize equipment, supplies and paperwork
Perform all other duties as assigned