Systems Support Specialist

TEKsystems•Irondale, AL

2d•$22 - $25•Onsite

About The Position

This IT Support Specialist position focuses on providing the field with the technical support they need while protecting the integrity and security of the company’s IT systems. You’ll serve as a primary point of contact for a wide range of technical issues in a fast‑paced, quality‑driven environment. Your responsibilities include taking calls and triaging, troubleshooting, documenting, communicating, escalating, and resolving issues across many technologies, including: Commercial, cloud‑based, and proprietary software Servers, configurations, and protocols PCs, AV equipment, and peripherals Active Directory and user access Network connectivity, security, and operations Onboarding, integration, and acquisitions Automation tools and emerging technologies M-F 7-6 either 7-4 or 9-6 shift

Requirements

3+ years of IT support experience, ideally across multiple technical areas
Strong working knowledge of Windows and O365
Understanding of network architecture and security principles
Experience performing remote triage and troubleshooting issues ranging from single‑user problems to enterprise‑level network incidents
Ability to act as the primary contact for diverse IT support needs
Strong adaptability and prioritization skills
Fast learner who can absorb and apply new technical concepts
Clear communicator across multiple channels and with users of varying technical skill levels
Help desk support
Troubleshooting
Active Directory
O365 / Office 365
Remote support
Customer service
Technical support
Service desk & ticketing systems
Phone support
ServiceNow
Application support
PowerShell