Systems Support Specialist

Calamos Investments • New York, NY

83d • $70,000 - $100,000 • Onsite

About The Position

The Systems Support Specialist is responsible for installing and supporting standard and non-standard desktop hardware and software technology (PCs, printers, software, etc.). This position coordinates television studio operations our of our NYC office, PC moves, new PC/Laptop setups, software and hardware troubleshooting, IT-related projects, and occasional after-hours technical support. The Systems Support Specialist will act as the sole onsite support for 20 local associates and will assist with remote support for associates in other offices.

Requirements

• Must be detail-oriented
• Must have a proven background in customer service
• Experience working with and supporting executives is a must
• 3+ years of PC troubleshooting experience
• Strong background in audio visual

Nice To Haves

• PowerBI experience preferred
• Broadcasting experience preferred, but not required
• A+ and/or Network+ certification preferred

Responsibilities

• Receives and accurately records details of problems called into the Help Desk, including status and resolutions to problems
• Manages users, computers, and security groups in Active Directory / Azure Active Directory User Administration, account permissions, management, provisioning, and troubleshooting.
• Deploy and maintain Group Policy Objects (GPOs).
• Handles PC setups and configurations in a timely manner
• Installs desktop computer hardware and software, including upgrades
• Provides support in the following areas: PC software applications, desktop hardware, audio-visual, network, and data communications; maintains skill level sufficient to provide such support
• Sets up and coordinates audio-visual for small and large events in the office
• Troubleshoots standard and non-standard desktop hardware problems and coordinates repairs with users
• Handles support for all internal/remote users and ensures they have the proper hardware setup and functionality to perform their jobs
• Communicates with other Systems Support Specialists and the Director of Systems Support regarding project status; escalates issues to Team Leads and Director as necessary
• Provides after-hours support and 24x7 coverage for both the helpdesk and computer operations teams when on call every 5-6 weeks
• Manages vulnerability assessments and remediation
• Coordinates operations within the television studio and responds to any issues (training provided)
• Occasionally operates the batch processing system and promotes development code to production using supplied scripts (training provided)
• Performs related duties as assigned

Benefits

• Calamos offers a comprehensive benefits package, including health and welfare benefits (medical, dental, vision, flexible spending accounts, and employer-paid short and long-term disability), as well as retirement benefits (401(k) and profit sharing), paid time off, paid parental leave, and other wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed