Systems Support Specialist

The Container Store•Coppell, TX

21d

About The Position

The Systems Support Specialist position is responsible for the availability, maintenance, reliability, and performance of end-user equipment at the Stores, Distribution Centers and Home Office. This position provisions and removes user access to various systems and applications. The position requires flexibility in a fast-paced environment with constantly changing needs and priorities. This is a full-time, hourly, non-exempt position. Position Reports To Systems Support Manager What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Requirements

Bachelor’s degree or comparable certification in technology, preferred
At least two years of relevant experience in desktop support or related Technology disciplines
Based in Dallas/Ft. Worth area
Ability to travel 5% a year, based on the business needs
Use of personal mobile phone with texting ability for on-call purposes
Ability to perform training in both a classroom setting and in the moment for coaching opportunities.
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
Ability to communicate clearly and effectively, both orally and in writing, at all levels within the organization and with vendor partners
Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Experience imaging desktop and laptop computers with Windows and MacOS
Working knowledge of printer drivers and printer hardware
Proficient with computers – all Microsoft Office applications and other Windows-based applications
Working knowledge of provisioning user access using applications such as Active Directory
Proven technical and problem-solving skills
Experience supporting users in-person and remotely in a hybrid environment

Nice To Haves

Experience administrating mailboxes and users in Exchange and Microsoft 365 admin portals
MDM knowledge (Workspace One, SOTI, etc.)
Knowledge and experience pushing software using various methods or platforms
Experience supporting Windows 11 machines
Mac hardware and software knowledge
Knowledge of administrating Microsoft Teams phone system
Experience supporting Executive-level users with attention to detail
Knowledge of audio/visual meeting equipment

Responsibilities

Serves as point of contact for employee requests from all areas of The Container Store (Stores, Home Office, Distribution Centers and Customer Solutions Department) in the following areas:
Documents, troubleshoots, and diagnoses issues related to desktop, laptop and mobile hardware and software
Provisions access to myriad systems and applications through Active Directory and administrative interfaces
Configures various types of hardware, including desktop pcs, laptops, mobile devices, and printers
Troubleshoots PC peripheral and printer hardware in-person and over the phone
Responsible for administrating VOIP phone systems, MDMs, Microsoft 365 users and other applications as required
Provides Executive support and maintains audio/visual meeting equipment in conference rooms.
Installs myriad types of software by request, as well as researching and testing use of new software on Windows and MacOS machines
Maintains documentation and training for procedural and technical areas of expertise
Maintains current industry knowledge of best practices, development concepts and procedures
Provides after hours on-call support for systems as required by the business on a rotating schedule
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties as assigned.

Benefits

Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
We've got your back!
Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Recognition you deserve : We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.