Systems Support Specialist III
About The Position
Toshiba America Business Solutions, a leader in digital technology, has an excellent opportunity for a Systems Support Specialist III in Syracuse, NY as a hybrid role. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best. Summary: Responsible for client systems support (remote and onsite), troubleshooting most complex technical problems related to networks, connectivity, systems, and applications.
Requirements
- High School Diploma or GED.
- Minimum of five years of demonstrated experience in a combination of the following areas; networking systems, systems support, interfaces, connectivity, and related software.
- Knowledgeable in the hardware and software industry.
- Comfortable with installation and upgrades to network systems/equipment.
- Prior experience with multifunctional devices is required.
- Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues.
- Must be customer service oriented with good communication skills.
- Valid Driver’s License and must be able to travel to sites periodically.
Nice To Haves
- Applicable Network certifications are preferred.
Responsibilities
- Perform root cause analysis of presented problems.
- Troubleshoot and resolve complex systems problems in the most efficient and cost-effective manner.
- Advise management of trends.
- Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action.
- Perform confirmation tests as directed.
- Document findings as identified and advise management of problematic areas.
- Work with customers to resolve technical issues.
- Interface heavily with customer IT personnel.
- Advise customers on possible solutions as required.
- Escalate problems that are not resolved according to the department escalation process.
- Provide guidance to less senior support specialists or Technicians remotely or in the field.
- Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers.
- Knowledgeable of current technology, through reading and formal training, webinars, and research.
- Complete required Company training as assigned.
- Prepare and submit all required paperwork in an accurate and timely manner.
- Perform other related duties as assigned.
Benefits
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- Pet Insurance
- 401(k) plan
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
