Systems Support Manager

GMR Marketing•New Berlin, WI

24d•$85,000 - $95,000•Hybrid

About The Position

As our Systems Support Manager, you will oversee and assist the team to support and to ensure our in-market teams are equipped with the technology & support they need to engage consumers on behalf of the brands we represent. To thrive in this position you’re a highly motivated, detail-oriented person with customer service mentality. Being someone who is not only efficient having a consistent variety of work but motivated by having no two days that are the same. The ideal candidate should have a strong problem-solving orientation and the ability to occasionally travel to our US-based events to provide on-site technical support for our in-market teams. Please note that this position is will require to be in office at New Berlin, WI office with flexibility to work remotely.

Requirements

Leadership
Operations and Systems Management
Hardware and Technical Support
Asset and Inventory Management
Travel
Technical expertise with Android tablets, mobile hotspots, networking equipment, and POS terminals.
Strong problem-solving orientation
Customer service mentality
Detail-oriented

Responsibilities

Lead a talented technology-focused IT support team, fostering their growth while optimizing performance and managing workloads strategically.
Deliver engaging, hands-on training sessions for in-market teams, equipping them with the knowledge they need to master everything from hardware, fundamentals and application functionality to system workflows.
Oversee IT operations, commanding critical platforms that include help desk ticketing, asset tracking, on-call scheduling, and mobile device management.
Craft and maintain comprehensive, professional procedures that become the backbone of our hardware setup, deployment, asset tracking, and technical troubleshooting efforts.
Manage device connectivity
Optimize ticket workflows to guarantee timely issue resolution and unwavering SLA adherence.
Troubleshoot, diagnosing and resolving hardware, software, and connectivity challenges with speed and precision.
Provide on-site technical support that keeps operations running seamlessly.
Serve as our asset management leader, leveraging sophisticated tracking systems to maintain accurate records of hardware assignments and lifecycle activity.
Coordinate the seamless flow of equipment in and out, managing incoming and outgoing shipments with timing and accuracy.
Ensure compliance and financial integrity, while you proactively identify and resolve discrepancies.