Systems Support Manager

The John Stewart Company•San Francisco, CA

About The Position

The Systems Support Manager is responsible for support, administration and maintenance of JSCo’s products. The role requires understanding of property management software (particularly Boston Post / MRI) and affordable housing property management; strong communication skills; and a competent command of spreadsheet software (Excel) to satisfactorily perform required duties. Demonstrated training and/or customer support experience is a must. An ability to work within a team structure and accept and use input from others is essential in order to meet the deadlines for report deliverables and coordinate with other JSCo personnel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Strong analytical, time management and organizational skills
Strong written and verbal communication skills
Strong project management skills
Ability to assist and support others
Ability to effectively communicate complex technical information to non-technical users
Accurate and attentive to detail
Strong computer application skills in various accounting software systems
Knowledge of the MRI / Boston Post / RentPayment application suite
Working knowledge of accounting principles and accounting and AP policies and procedures.
Working knowledge of affordable housing property management program, policies and procedures
Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
Ability to work independently and contribute to the team’s success.
Demonstrated ability to adapt and function in a diverse environment.
At least five years MRI / Boston Post system experience, preferably in system support and administration.

Nice To Haves

Experience with SQL a plus.

Responsibilities

Application Support
Provide oversight and maintenance of JSCo’s property management software products (primarily Boston Post, MRI, and RentPayment)
Troubleshoot BP / MRI application issues
Coordinate system corrections with MRI support as needed
Evaluate and test new modules and functionality for implementation and rollout
Provide recommendations for supporting the MRI products (Property Management X, Boston Post, RentPayment)
Mentor, train and support IS team members as needed
MRI / Boston Post Product Training
Host Go Live training rollout calls for newly converted properties
Provide recommendations regarding property and accounting staff training
Assist the Director of IS in hosting weekly software Q&A training calls
Help Desk
Assist with software-related customer response efforts on Zendesk, or other ticketing platforms as directed by the Director of IS
Help create and maintain macro responses for common help desk tickets
Review completed tickets and reporting to determine and recommend training needs among common ticket submissions
OTHER JOB FUNCTIONS
Assist with special projects as assigned by Director of Information Systems
Make recommendations to improve the MRI / BP product utilization for JSCo users

Benefits

Medical, dental and vision care; preventative medical care paid at 100%.
Vacation leave of up to ten days per year in the first year.
Up to 80 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care.
Company paid Life AD&D Long Term Disability.
Free, confidential counseling through our Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual Wellness Reimbursement.
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
Free, confidential counseling through our Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual Wellness Reimbursement.
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
Up to 80 hours of sick time per year.