Systems Support Manager Senior

Worldpay • Cincinnati, OH

12d

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a System Support Manager Senior to join our ever evolving Core RAFT Support US team and help shape the future of global commerce.

Requirements

• Broad knowledge of information technology functions including information systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support and analysis
• Excellent decision-making, problem-solving, organization, prioritization, team-building and conflict and time management skills
• Proven project management skills of multiple large and/or complex projects, i.e., projects involving many activities and deliverables or that have a major impact risk/value to the organization

Nice To Haves

• Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.
• Act like an owner: We take accountability — working at pace to own our outcomes. We empower each other to make decisions. We’re innovative — always finding better ways to deliver impact.
• Win as one team: We value personal connections — moving forward together with clarity. We build inclusive and global teams — embracing different perspectives and ideas. It’s always ‘we,’ never ‘me.’ We’re determined to succeed together.

Responsibilities

• Assigns and monitors work of team providing technical and analytical support and direction.
• Interfaces with external clients or employees on technical matters as needed.
• Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.
• Consults with management to analyze information technology needs and determine scope, objectives, and priorities of technical projects, technical systems capacity, budgeting requirements and IT acquisitions.
• Escalation point of contact for production impacting incidents.
• Provide technical direction and escalation to other support groups as needed.

Benefits

• Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed