AMS:USA:DAMO:SystemsSupportEngineer:Lead:RtH

Thoughtworks • Cincinnati, OH

16h • Remote

About The Position

As a lead Systems Support Engineer, you will play a critical role in guaranteeing the operational efficiency, stability, and availability of intricate application systems. Beyond individual contributions, you will lead the team to achieve operational success while enhancing proficiency in incident management and DevOps. You will engage directly with clients, bringing a client-facing perspective to problem-solving. A strategic viewpoint will play a key role in formulating and delivering inventive solutions that leave a lasting impact on both the team and our clients.

Requirements

• Experience working in languages such as Java, React, or Angular.
• Good understanding of a scripting language such as Python or Powershell.
• Good understanding of cloud platforms such as AWS, Azure, or GCP.
• Experience working with application monitoring tools such as DataDog, Prometheus, or Grafana, understanding associated metrics, and ability to generate reports and take corrective actions.
• Experience working with a relational or non-relational database.
• Experience working with CI/CD tools like Jenkins, Github Actions, Buildkite, or Azure pipelines.
• Strong debugging and triaging skills to troubleshoot code effectively.
• Ability to ensure deliverables (bug fixes and enhancements) are high-quality and well-tested.
• Ability to conduct system performance analysis, identify bottlenecks, and implement optimization strategies.
• Ability to perform predictive analysis and proactive issue identification with development teams.
• High-level understanding of various architectures such as monolithic, N-tier, layered, microservices, and serverless.
• Enjoy influencing others and advocating for technical excellence while being open to change.
• Good communication and articulation skills.
• Presence in the external tech community, willing to share expertise via speaking engagements, open source contributions, blogs, etc.
• Resilience in ambiguous situations and ability to approach challenges from multiple perspectives.
• Comfortable with Agile methods, such as Scrum or Kanban.
• Willingness to be part of a rotation- and need-based 24x7 available team and handle multiple engagements.
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment in the United States.

Responsibilities

• Understand complex application systems and debug business-impacting issues.
• Utilize incident management processes and tools, and application monitoring metrics and tooling to generate reports and take corrective actions.
• Leverage knowledge of different logging techniques for alerting, monitoring, and identifying root causes of incidents.
• Follow standards and best practices to ensure operational efficiencies, stability, and availability of the system.
• Lead the planning and execution of system upgrades, migrations, and maintenance activities, minimizing downtime and disruption.
• Use continuous delivery practices to evolve and support high-quality software, delivering value to end customers early.
• Efficiently use DevOps tools and practices to deploy and run software.
• Act as a mentor for less-experienced peers through technical knowledge and leadership skills.
• Apply the latest technology thinking to solve client problems.
• Influence clients on various processes including incident management, support levels, and scope of work.
• Advocate for and implement cloud best practices in resource optimization, monitoring, and alerting.
• Advocate for security best practices and their implementation.

Benefits

• Learning & Development programs
• Interactive tools for career development
• Teammates who want to help you grow

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed