Systems Support Engineer

Installed Building Products • Columbus, OH

22h • Hybrid

About The Position

This position is primarily in-office; however, with experience, a rotational remote schedule may be possible based on requirements. It offers opportunities for cross-functional training within the department to gain broader technical knowledge. The role involves providing inbound first-level support to internal customers, managing personal ticketing queues, configuring and maintaining user accounts, procuring and supporting enterprise cell phones, supporting and configuring printers, providing support for Remote Desktop applications, and performing PC system builds and installations. The company, Installed Building Products, is the premier installation contractor for insulation in residential and commercial buildings, with over 10,000 employees serving more than 250 locations nationwide.

Requirements

• Excellent organizational and communication skills
• Ability to write reports, business correspondence, training, and procedure manuals
• Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
• Strong problem-solving skills and a proactive mindset

Nice To Haves

• Prior experience in a help desk or customer service environment preferred
• 1–2 years of experience in a related role, or equivalent technical/educational certification

Responsibilities

• Provide inbound first-level support to internal customers
• Follow up with users as needed to complete service requests
• Manage personal ticketing queue in alignment with customer service standards
• Configure and maintain user accounts via Active Directory and Office 365
• Procure and/or support enterprise cell phones
• Support and configure local and network printers
• Provide support for Remote Desktop applications
• Perform PC system builds and installations
• Assist in preparing documentation as requested by IT Management
• Perform other duties as assigned

Benefits

• Medical, dental, and vision coverage
• Company Life Insurance
• Longevity Stock Program
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed