Systems Support Engineer

TTx•Akron, OH

2d•Hybrid

About The Position

TTx, Inc, Northeast Ohio's premier IT company, is looking to hire a driven full-time Systems Support Engineer. TTx is focused on providing clients with best-in-class information technology, intentional customer-centric service rooted in our beliefs that "people matter", and support of our client's reputation through assistance, expertise, and long-term strategy. We strive to become the most trusted information technology solution provider in our market. We are seeking a motivated, well-organized individual who enjoys working in a growing, professional environment. This is an opportunity to work for an established multi-generational company while enjoying the cultural aspects of a small, nimble business. Be a part of an innovative, developing team, and gain experience and knowledge in an industry with an ever-changing landscape of new technology.

Requirements

Troubleshooting experience
MS Desktop OS: Windows 7/10
Basic to intermediate experience in: MS Office
Application support
Network
PC hardware
Virtualization
Storage
Customer Service focused with positive attitude.
Proactive communicator, innovative, possesses the ability to work both independently and with a team.
Strong problem-solving skills, adaptable and comfortable in pressured environments.
Detail oriented and well documented.
Excellent time management skills.
Logical and analytical thinker.
Punctual and possess the ability to manage proper expectations of customer and internal stakeholders.
Ability to maintain confidentiality when dealing with sensitive information.
Ability to work well independently and in a collaborative team environment
Capable of prioritizing workload based on client requirements

Nice To Haves

1-3 years previous experience in an IT customer facing role.
Alignment with TTx Core Values
IT / Telecom background is preferred
Bachelor or Associate degree preferred but not required.

Responsibilities

Provide TTx clients with Tier 1 technical assistance and support on client systems and related computing environments.
Provide IT support for Microsoft's core business applications and operating systems.
Provide Active Directory design and maintenance.
Monitor and manage DATTO portal to ensure portal health and proactive reporting.
Monitor and perform system backups and recover for TTx MSP clients.
Perform Office 365 tenant administration.
Evaluate and maintain network performance through network monitoring, analysis and tuning; troubleshoot network problems, escalating technical issues as needed.
Provide server monitoring, patching and troubleshooting to resolve issues for TTx MSP clients.
Provide technical expertise in IT projects as assigned, including server upgrades, infrastructure installs and new product rollouts.
Provide consistent communication with clients, providing timely updates on open tickets as needed in accordance with our SLA's and SOP's.
Provide resolution confirmation, proper documentation, and closure of incident tickets into ConnectWise.
Perform cross platform collaboration with voice and system teams to isolate technical issues.
Perform network maintenance, including routine system startup and shutdown procedures, proactively notifying users of such planned events.
Document and maintain records of hardware inventory, digital inventory, and change control through tools such as IT Glue, Connectwise and SharePoint.
Participate in on-call rotation to support MSP client base.
Assist in the development of, and ensure adherence to, TTx Standard Operating Procedures, Operations standards, and TTx best practices.
Proactively learning new technologies by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Perform all other duties as assigned in support of overall company objectives.