Systems Support Engineer
Join the IBP Team•Columbus, OH
•Hybrid
About The Position
This position is primarily in-office, however, with experience, a rotational remote schedule may be possible based on requirements. Reports directly to IT Management. May require intermittent or emergency travel. Offers opportunities for cross-functional training within the department to gain broader technical knowledge.
Requirements
- Prolonged sitting, use of a computer and phone, and repetitive hand movements.
- Occasional standing, walking, and lifting of light office materials may be required.
Nice To Haves
- Excellent organizational and communication skills
- Ability to write reports, business correspondence, training, and procedure manuals
- Prior experience in a help desk or customer service environment preferred
- 1–2 years of experience in a related role, or equivalent technical/educational certification
- Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
- Strong problem-solving skills and a proactive mindset
Responsibilities
- Provide inbound first-level support to internal customers
- Follow up with users as needed to complete service requests
- Manage personal ticketing queue in alignment with customer service standards
- Configure and maintain user accounts via Active Directory and Office 365
- Procure and/or support enterprise cell phones
- Support and configure local and network printers
- Provide support for Remote Desktop applications
- Perform PC system builds and installations
- Assist in preparing documentation as requested by IT Management
- Perform other duties as assigned
Benefits
- Medical, dental, and vision coverage
- Company Life Insurance
- Longevity Stock Program
- IBP Foundation Scholarship opportunities
- Paid vacation and holidays
- Employee Financial Assistance Program
- Opportunities for growth and advancement.
- 401(K) (Pre-Tax and Post-Tax)
- Roth 401(k) with company matching
- Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
