Systems Support Engineer II

Red River•Santa Clarita, CA

8d•Onsite

About The Position

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success. Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships. We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback. Red River is seeking a Systems Support Engineer II to join our growing team! This position will work onsite with one of our clients in Santa Clarita, CA. This role delivers premium workplace technology services to C-Suite executives, VIP users, and office-based staff, ensuring a reliable and seamless end-user experience. The engineer will handle day-to-day onsite support, device lifecycle tasks such as laptop rebuilds and refreshes, and general workplace technology needs across Windows, macOS, and mobile platforms. This position requires a polished customer-facing presence, strong communication skills, and the ability to respond with urgency, empathy, and professionalism in a fast-paced, executive-level environment.

Requirements

5+ years of hands-on IT support experience in a large enterprise environment providing desktop, end-user, and onsite technical support.
Demonstrated experience supporting both Windows and macOS platforms, including hardware troubleshooting, rebuilds, and imaging processes.
Intermediate experience with Active Directory and Azure AD, including user management, group membership, MFA issues, and identity-related troubleshooting.
Working knowledge of Microsoft 365 and Exchange Online administration, including mailbox management, permissions, license assignment , profile issues, and service-related troubleshooting.
Practical experience with endpoint management tools, specifically Intune (Windows/iOS/Android) and JAMF (macOS).
Proven ability to deliver onsite, customer-facing support for VIP and C-Suite users with strong communication , professionalism, and urgency.
Ability to handle high-pressure situations and deliver solutions quickly.
Experience working with ServiceNow or similar enterprise ticketing systems, including adherence to KBAs, Ticket/Queue Management, SLA compliance, and escalation workflows.
U.S. Citizenship Required
Must successfully pass a background check and drug screening.
Ability to lift and move up to 50lbs

Nice To Haves

Exposure to network basics, such as VLAN concepts, port activation checks, and LAN/Wi-Fi troubleshooting before escalation.
Strong understanding of ITIL practices, especially Incident, Request, and Problem Management.
Microsoft 365 Fundamentals (MS-900)
Microsoft Azure Fundamentals (AZ-900)
CompTIA A+
CompTIA Cloud+
Microsoft 365 Endpoint Administrator Associate (MD-102)

Responsibilities

Provide daily onsite support for C-Suite executives, VIP users, and office staff, ensuring fast, professional, and customer-focused resolution of issues.
Deliver hands-on Windows and macOS support, including OS troubleshooting, hardware issues, performance problems, and peripheral setups.
Manage and support endpoint devices through Intune (Windows/iOS/Android) and JAMF (macOS), including enrollment, compliance, and policy troubleshooting.
Perform laptop imaging, rebuilds, and refreshes using SCCM and PXE-based workflows.
Support Exchange Online and Microsoft 365 applications, including Outlook client issues, mailbox access, and user configuration needs.
Provide iOS and Android device support, including MDM enrollment, email setup, and basic app support.
Handle general end-user support tasks, including password resets, account lockouts, onboarding/offboarding activities, and profile-related issues.
Troubleshoot and support printers and scanners, including connectivity, driver issues, and device configuration.
Document all work in ServiceNow, follow established KBAs/SOPs, and coordinate escalations with backend teams while owning communication and follow-through.
Provides after-hours on-call support to VIP escalations.
Participates in a rotating holiday on-call coverage schedule.