Freedom Boat Club - Systems Support Coordinator
About The Position
Freedom Boat Club is seeking a highly organized, detail-oriented Systems Support Coordinator to join their Member Experience Center team. This role supports multiple internal platforms and provides technical and operational assistance to franchise owners, corporate staff, and internal users, ensuring system accuracy, consistency, and performance across a wide range of business systems. The Systems Support Coordinator is a system-oriented support role that is not member-facing but is critical to smooth daily operations. Responsibilities include front-end and back-end support, ticketing, data validation, and multi-system troubleshooting. The ideal candidate demonstrates professionalism in all communications and works independently to resolve issues, manage tasks, and drive process improvements. This position reports to the Member Experience Director and requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Requirements
- 1-3 years of professional customer service experience (B2C and/or B2B)
- Proven ability to communicate professionally with internal teams and external stakeholders
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Ability to work independently in a fast-paced, high-volume environment
- Strong problem-solving and analytical thinking skills
- Experience with data entry, systems administration, or operational support
- Team player with camaraderie culture attitude
Nice To Haves
- Associate or Bachelor’s degree (or equivalent work experience)
- Experience with Salesforce or similar CRM systems
- Familiarity with ticketing systems (e.g., ServiceNow or similar)
- Experience working with franchise networks or multi-location operations
Responsibilities
- Provide multi‑system support for staff and franchise teams, including account assistance, troubleshooting, and general system guidance
- Review and reconcile data inconsistencies across platforms; escalate issues as needed
- Manage and prioritize a high volume of tickets, requests, and projects
- Deliver non‑initial system training, job aids, and resource materials to staff and franchise operators
- Update templates for member welcome emails and texts
- Create new user profiles, reset passwords, and confirm user details
- Assist with reservation creation, confirmation, and issue resolution (Home and Reciprocal)
- Support updates to staff or franchise account records, reservations, payments, and operational data
- Evaluate work submitted by franchise teams for accuracy and provide process guidance when needed
- Process membership contract inbox requests for new memberships, holds, suspensions, cancellations
- Perform manual data entry and ensure system accuracy
- Assist with fleet changes, including vessel out of service, in service, retired and transfers
- Communicate with stakeholders to track ticket statuses
Benefits
- medical
- dental
- vision
- paid vacation
- 401k (up to 4% match)
- Health Savings Account (with company contribution)
- well-being program
- product purchase discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
