Systems Strategist, AppleCare Technologies

Apple • Austin, TX

9d

About The Position

As a Systems Strategist in the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team, you will shape enterprise-wide technology and systems decisions that advance AppleCare’s strategic objectives and business capabilities. In this role, you will partner closely with IS&T, AppleCare business teams, and the ACT team to solve complex enterprise challenges, identify strategic opportunities, and guide the AppleCare-wide systems roadmap. You will serve as a subject matter expert, directing and designing the overall AppleCare enterprise, capability, and solution landscapes.

Requirements

• 10+ years of experience in enterprise IT.
• Demonstrated track record in technical solutions and architecture, including at least 3 years in systems specification, design, and operations.
• Practical understanding of modern solution delivery models (Agile, DevOps, Product-led).
• Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping).
• Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies.
• Proven leadership, stakeholder management, and influencing skills across cross-functional teams.
• Excellent verbal, written, and interpersonal communication skills.
• Bachelors degree in Information Technology, Computer Science, or equivalent practical experience.

Nice To Haves

• Direct experience architecting or delivering technologies within service, sales, and customer support domains.

Responsibilities

• Shape enterprise-wide technology and systems decisions that advance AppleCare’s strategic objectives and business capabilities.
• Partner closely with IS&T, AppleCare business teams, and the ACT team to solve complex enterprise challenges.
• Identify strategic opportunities.
• Guide the AppleCare-wide systems roadmap.
• Serve as a subject matter expert, directing and designing the overall AppleCare enterprise, capability, and solution landscapes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior