Systems Specialist

Little River Casino Resort•Eastlake, MI

11d•$22 - $34•Onsite

About The Position

Performs organizational data processing functions and performs basic maintenance and repair on all IT administered equipment. Assists the Systems Manager with administering and maintaining non-gaming systems on property. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
2 year degree in a computer related discipline and 2 year of computer support experience or 3 years of work-related computer support experience
1-year progressive hands-on experience with non-gaming systems like Point of Sale (POS) and Hotel (PMS) applications.
Windows 7 knowledge (and above)
Comp TIA A+ certification (or ability to demonstrate proficiency and must gain within 89 days of employment, maintain during employment)
Basic computer skills with experience in word processing, databases, and spreadsheets
Basic organizational, written and verbal communication skills
Basic professional telephone etiquette
Basic problem-solving skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate all office equipment (computer, fax, copier, etc.)
At least 21 years of age
Passing a pre-employment drug test excluding marijuana
Background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission
Passing Resort background check to meet the employment eligibility requirements as they pertain to the position
Successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred
A documented and verifiable combination of education and experience may be substituted for degree requirements.

Responsibilities

Provides Help Desk Support when scheduled.
Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for user’s computer performance.
Accurately logs and tracks calls in the help desk management software.
Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone.
Updates and maintains all service packs and updates for all workstations and servers as instructed.
Records resolution information in help desk knowledge management database and expands on current online help desk application in detail.
Contacts software and hardware vendors via voice or online systems to research problems and determine recommended solutions.
Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance.
Performs initial program load and user-specific setup for standard desktop applications.
Performs daily checks to verify system availability.
Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems.
Tests and deploys new software and procedures, installation, conversion, and upgrade activities.
Provides password administration on server domains for users.
Resolves remote access issues, printing issues, and network connectivity issues.
Analyzes and corrects problems using documented procedures, available resources, and personal knowledge and skills.
Maintains computer and equipment inventory and records repair documentation.
Provides basic desktop and technical support services of all systems to end users as required.
Provides basic maintenance and repairs to all computer hardware systems including printers, file servers, tape backups, communication servers, and other related equipment.
Assists the Systems Manager with managing and maintaining the integrity of all application systems: Point of Sale Applications (InfoGenesis, Spa Insight), Finance Systems (Sage Intacct), Human Resources Systems (ADP), Hotel Property Management System (OPERA), Inventory Management System (YellowDog), and others.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to safety rules and regulations of Little River Casino Resort and the Information Technology department.
Other duties as assigned.