Systems Solutions Consultant, Pharmacy Automation - Western

Becton Dickinson Medical Devices • San Diego, CA

7d • Remote

About The Position

We are seeking a dedicated Systems Solutions Consultant that will provide end-to-end solution management for pharmacy automation and outpatient pharmacy portfolio. This role will ensure customer experience is a priority from pre-sales to post implementation. The role will consult with customers on the best way to implement and optimize retail, ambulatory, and long-term care pharmacy automation solutions.

Requirements

• Bachelor’s degree in Pharmacy, Pharmaceutical Sciences, Industrial Engineering or a related field required.
• Minimum of 5 years of experience in healthcare or pharmacy related operations required (in-patient or out-patient).
• Must be based in one of the following states: CO, NM, AZ, CA, NV, OR, WA, MN, ID, WY, or UT.
• Lives within 1 hour to a major airport
• Must possess and maintain a valid state-issued license driver’s license with 3 years of consecutive driving history and meet BD’s auto safety standards.
• Comprehensive knowledge of the healthcare industry, including both LTC based as well as care continuum medication management and supply chain processes.
• Thorough knowledge of pharmacy and materials management practice/workflows, and BD’s pharmacy automation dispensing solution.
• Deep solution expertise for the outpatient and long-term care pharmacy specialties.
• A background in retail/outpatient pharmacy operations/workflow design is a must.
• Dynamic presentation skills and excellent business writing skills.
• Customer centricity
• Critical thinking, having a global and company mindset, focusing on results, skill growth, and continuous improvement
• Bias toward action, self-motivated, and a self-starter.

Nice To Haves

• Long-term care experience preferred.
• Advanced degree or certifications in pharmacy automation are a plus.
• Lean six sigma certification preferred
• Ensuring regulatory compliance
• Overseeing patient safety systems
• Managing financial and formulary challenges
• Designing or managing outpatient pharmacy automation systems

Responsibilities

• Provides sales consultation and workflow analysis of existing processes within the medication management and supply chain systems, specifically in the areas of outpatient and long-term care pharmacy services.
• Identifies current areas of inefficiencies, patient/provider safety concerns, revenue augmentation, cost reduction, regulatory non-compliance, and drug diversion opportunities.
• Performs workflow redesign with practice change recommendations and accompanying BD solutions to facilitate achievement of industry standard processes and customer strategic goals.
• Provides clinical consulting support primarily for sales to develop customer specific strategic BD solution roadmaps.
• Remains engaged through customer lifecycle as strategic point of contact.
• Collaborates and builds collaborative partnerships with all members of the Sales team, Marketing, Product Research and Development teams, Interface Teams, Implementation & Support teams, Customer Advocacy, and Training.
• Applies up-to-date knowledge of the healthcare industry to provide clinical input for new product development and software enhancements.
• Expertly performs complex customer current state assessment and creates a compelling future state case to meet customer’s strategic objectives/vision.
• Ensures customer strategic goals and implementation of solutions are aligned across the business.
• Effectively communicates and collaborates with team members (internal and external) to drive alignment on recommendations and proposed solutions.
• Engages appropriate implementation resources to support successful implementation based on customer stated goals and objectives.
• Remains point of contact through the completion of the engagement.
• Strategically works with sales and customer service organization to prioritize activities.
• Collaborates with implementation and support service resources to ensure customer is optimizing/applying solutions to achieve strategic goals and objectives identified at beginning of project, if applicable.
• Handles multiple projects simultaneously, prioritizes tasks based on organizational need and judgment, and is productive working independently in remote office situations.
• Mentors internal staff regarding best demonstrated practices.

Benefits

• Comprehensive Total Rewards program
• Competitive package of compensation and benefits programs
• Reward and recognition opportunities that promote a performance-based culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level