Systems Software Engineer - Computing Services

Carnegie Mellon University•Pittsburgh, PA

1d•Onsite

About The Position

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth. The Systems Software Engineer will designs, develops, tests and maintains applications or systems programs. Gathers and provides input on functional specifications and requirements. Supports business user questions/issues regarding applications and/or systems issues and availability. Develops and maintains technical documentation. May perform other related technical support for the department or college.

Requirements

1 - 3 years of experience in software development, systems analysis, or application support
Demonstrated experience in designing, developing, testing, and maintaining applications or systems
Experience working with functional specifications, requirements gathering, and user needs analysis
Hands-on experience supporting production applications, troubleshooting system issues, and resolving user-reported problems
Experience in creating and maintaining technical documentation (e.g., system design docs, user guides, SOPs)
Experience working in a collaborative team environment, including cross-functional coordination with business stakeholders
Familiarity with software development lifecycle (SDLC) methodologies (Agile, Scrum, or Waterfall)
Experience with version control systems (e.g., Gitlab, Github)
Experience in higher education, research administration systems, or academic IT environments
1-3 Years Programming in languages such as C#, JavaScript, Python or Java
Developing web applications with HTML, JavaScript and CSS
Creating efficient queries in a relational database using SQL
Experience with cloud-native data management system to connect and transfer data from diverse sources (databases, SaaS apps, IoT) into data warehouses or lakes. (e.g., Informatica, Snowflake)
Debugging and optimizing system performance using techniques specific to SaaS environments
Supporting live/production systems and resolving incidents using incident tracking software (e.g., ServiceNow)
Providing end-user technical support and issue resolution
Gathering business requirements from stakeholders or users and translating requirements into functional or technical specifications
Participating in system design discussions and solution planning
Successful background check
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Nice To Haves

Flexibility, excellence, and passion are vital qualities within Computing Services.
Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU.
Ability to maintain composure when dealing with difficult situations and/or individuals
Ability to meet deadlines, work under pressure and with frequent interruptions
Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records.
Ability to prioritize work and handle multiple tasks simultaneously.
Ability to understand and follow directions.
Ability to work well with others and/or as part of a team.
Visual acuity to perform activities such as extended use of a computer monitor, extensive reading, transcribing, analyzing data and figures, visual inspection involving small defects, small parts and/or operation of machines, using measurement devices, and/or assembly of parts at distances close to the eye.
Decisions generally affect own job or specific functional area.

Responsibilities

Design, develop, test, and maintain software applications and systems programs to meet business and technical requirements
Develop and maintain complex data integration systems to move data between multiple types of systems and databases
Follow established coding standards, security practices, and development procedures
Performing unit, integration, and system testing
Supporting user acceptance testing (UAT)
Assist with implementation, upgrades, and patches of existing systems
Gathers and provides input on functional specifications and requirements
Creating technical documentation, system diagrams, and user manuals
Create and maintain data integration pipelines between systems (e.g. Informatica)
Develop robust monitoring process for nightly and monthly integrations
Configure system UI, notifications and internal workflows
Develop custom reports and dashboards
Create custom UI attributes and notifications
Meet with functional stakeholders to determine user feature requirements
Create custom UI attributes, notifications and workflows
Meet with functional stakeholders to determine user feature requirements
Upgrade system versions when necessary
Develop custom ETL pipelines for reporting purposes (e.g. Snowflake, Informatica)
Develop custom reports in data visualization tool (e.g. PowerBI)
Work directly with help desk person to efficiently triage help desk tickets.
Act as technical point person to determine the appropriate solution and coordinate with other team members as necessary to quickly resolve issues.