Systems Senior Analyst, PubSec

Salesforce•Dallas, TX

6h•Onsite

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV. Digital Enterprise Technology (DET) blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce DET, you will play a key role in a smart, creative, and fun team. You will make a meaningful difference in product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence.

Requirements

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan.
Salesforce Administrator (201) and Advanced Administrator (211) Certification
7+ Years of service management experience
A related technical degree required
Solid understanding of Salesforce SOQL, SOSL, PLSQL and security model including profile, role, permset, permset group, field level access, layout assignment, etc.
Demonstrable experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex
Solid understanding of integration concepts including connected apps, unlocked packages, security certificates, handling of public/secret keys, platform events, etc.
Experience with sandbox and production deployments, user & license provisioning, runlist management, etc.
Experience with working with software product development team on feature enhancements
Understanding of standard processes of software deployment implementations, including design patterns, release management, deployment strategies, and testing
Understanding of ITIL Service Support concepts including Incident and Problem Management
Familiarity with SOX protocols, Change Management and Release Management principles and processes
Experience Cloud Expertise: Minimum of 3+ years of experience configuring and managing Salesforce Experience Cloud sites (formerly Community Cloud), including selecting and customizing themes, creating page variations, and managing audience targeting.
Public Sector Portal Implementation: Proven experience building secure, high-traffic portals for government or highly regulated industries, with a deep understanding of Public Sector data security requirements and accessibility standards (e.g., Section 508 or WCAG compliance).
Security & Sharing for External Users: Advanced knowledge of External Sharing Models, including External Organization-Wide Defaults, Sharing Sets, Share Groups, and Account Relationships to ensure secure data access for PubSec customers.
Identity & Access Management: Experience configuring Authentication Providers, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) specifically for external portal users.
Demonstrable ability to handle overall business initiatives or several components of a large, sophisticated project with direct experience in Agile and Scrum
Project management skills with ability to balance multiple projects/tasks across various user groups
Background in both agile scrum or Kanban methodologies
Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
Strong documentation, analytical and problem-solving skills

Nice To Haves

One or more of the following certifications: Sales Cloud or Service Cloud
MuleSoft Associate
Experience with MuleSoft administration, configuration and tuning
Experience with database concepts and data modeling capabilities
Experience Cloud Certifications: (Strongly Preferred) Salesforce Certified Experience Cloud Consultant.
LWC & Branding: Experience with Lightning Web Components (LWC) and the Lightning Design System (SLDS) to create customized, brand-aligned user interfaces for the GovExperience Portal.
CMS & Knowledge Integration: Hands-on experience with Salesforce CMS (Content Management System) and Knowledge integration to deliver localized and relevant content to portal users.
Public Sector Solutions (PSS): Familiarity with Salesforce Public Sector Solutions (PSS) and how Experience Cloud interacts with objects like Business Regulatory Apps, Permits, or Inspections.
Mobile Publisher: Knowledge of Salesforce Mobile Publisher to deploy the GovExperience Portal as a branded mobile application.

Responsibilities

Administer, manage, configure and support enterprise applications aligned to a Business unit or platform
Administer and configure the GovExperience Portal platform, ensuring high availability and seamless digital experiences for Public Sector customers
Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team
Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments
Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
Implement monitoring services to proactively identify issues
Maintain updated system documentation and Salesforce policies/procedures
Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires
Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer satisfaction and efficient task execution
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
Participate in discovery and design sessions
Document and present implementation designs to peers, stakeholders and review board
Coordinate with stakeholders to align on the development environment and launch dependencies
Partner with PubSec stakeholders to design and implement portal-specific features like self-service forms, case management, and document submission workflows
Implement approved designs to meet integration requirements
Write, execute and maintain automated unit tests
Provide investigative support on new & existing integrations
Rotational on-call and incident response duties
Occasional off-hour deployment and maintenance windows
Work with project managers to provide timely status and feedback to stakeholders
Align to Agile Methodology
Partner closely with BT Business & Enterprise Architects, Product Managers, Program Staff, QA and other DET teams to execute integration projects
Keep up with targeted security, technical and business training