Systems Security Engineer I
About The Position
The Security Solutions Engineer (SSE) is a seasoned information security professional responsible for strengthening the security posture of customer IT environments. In this customer-facing role, you will serve as a trusted technical advisor, ensuring the health, performance, and optimization of critical security solutions while helping customers maximize the value of their investments. As a technical subject matter expert, you will manage the implementation, configuration, maintenance, and continuous improvement of technologies such as Data Loss Prevention (DLP) and Cloud Access Security Broker (CASB). You'll collaborate closely with customers and cross-functional teams to troubleshoot complex issues, optimize security policies, and deliver innovative solutions that protect critical business assets. This role requires a combination of deep technical expertise, strong communication skills, and a passion for solving complex security challenges in dynamic enterprise environments.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
- Proven experience in Information Security, Network Security, or a related technical discipline.
- Minimum of 2 years of hands-on experience with Data Loss Prevention (DLP) technologies, including platforms such as Proofpoint, Symantec, McAfee/Trellix, or Forcepoint, and/or Cloud Access Security Broker (CASB) solutions including Proofpoint, CloudSOC/Elastica, Skyhigh, or Netskope.
- Strong understanding of: Enterprise networking concepts
- Technical support and systems administration
- Windows Server administration
- Unix/Linux administration
- Excellent troubleshooting and analytical problem-solving skills.
- Ability to communicate complex technical concepts effectively to both technical and non-technical audiences.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Self-motivated with a collaborative mindset and a customer-first approach.
- Passion for solving complex technical challenges through creative and innovative solutions.
Nice To Haves
- 2+ years of experience supporting web proxy or secure email gateway technologies.
- Experience administering Microsoft SQL Server or Oracle databases.
- Knowledge of regular expressions (Regex).
- Experience with scripting or programming languages such as Python, PowerShell, Bash, Perl, or Java.
- Vendor certifications related to supported technologies.
- Industry certifications such as CISSP, Security+, Network+, or equivalent.
Responsibilities
- Serve as the technical Subject Matter Expert (SME) for DLP and CASB technologies, providing guidance to customers and internal teams.
- Lead troubleshooting efforts for customer environments, including upgrades, patching, maintenance, and break/fix scenarios.
- Design, configure, and optimize DLP and CASB policies and detection logic to improve customer security posture.
- Collaborate with Program Analysts and fellow Security Solutions Engineers to develop and tune customer security solutions.
- Ensure systems are optimally configured and scalable to support future customer growth.
- Escalate complex technical issues through established internal and vendor support channels.
- Document activities and manage projects using internal CRM and case management systems.
- Review and validate change requests to ensure accuracy and successful implementation.
- Support team objectives by helping achieve customer Service Level Objectives (SLOs).
- Stay current on emerging cybersecurity threats, industry trends, and best practices.
- Mentor junior engineers and analysts by sharing technical knowledge and best practices.
- Participate in an on-call rotation, providing after-hours and weekend support as required.
- Maintain flexibility to support customer needs and business priorities.
- Perform other duties as assigned.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
- flexible time off
- a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
- a three-week Work from Anywhere option
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
