SYSTEMS PROJECT ANALYST - 64055437

State of Florida • TALLAHASSEE, FL

7d • $47,668 - $55,643 • Onsite

About The Position

This is a technical position in the Director’s Office in the Division of Disease Control and Health Protection. This position provides systems administration for four operational units in the Division of Disease Control and Health Protection and includes the following duties and responsibilities. Provides IT support for all Division staff. This includes setup and configuration of IT equipment, hardware and software troubleshooting, working with OIT and venders to resolve issues, staff assistance and training, and meeting support. Works with Division programs to find more efficient and modern ways to collect, process and display data. Utilize DOH resources and approved technologies to streamline and automate processes to increase speed, accuracy, and availability of information. Create, refine, and maintain comprehensive Standard Operating Procedures (SOPs) and technical documentation to ensure optimized workflows are centralized and repeatable. Follows Agency policies and best practices for IT operations and security. Participate in Agency and Division IT meetings. Make sure devices and software are up to date. Manages Active Directory Organizational Unit. Maintains network file storage for Division needs. Monitors and responds to IT security issues and helps educate staff on security practices (VPN use, Phishing, etc.). Research new technology and products and evaluate them for Division needs. Involved in the purchasing process for IT related items. Keeps track of IT equipment and helps with Agency annual inventory. Help with the IT surplus process for the Division. Performs other duties as assigned.

Requirements

• Strong troubleshooting ability across Windows desktops/laptops, end user applications, hardware, networking basics, and peripheral devices.
• Ability to independently resolve complex technical issues without escalation.
• Demonstrated ability to produce Standard Operating Procedures, How-To Guides, and Technical Instructions.
• Ability to explain technology to non-technical staff members.
• Ability to communicate effectively both verbally and in writing.
• Ability to plan, organize and coordinate work assignments.
• Experience researching and purchasing IT related items and equipment.
• Experience with setup and configuration of IT equipment, hardware, software, etc.
• Must be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• BS Degree preferred but not required
• Five years of experience

Responsibilities

• Provides IT support for all Division staff, including setup and configuration of IT equipment, hardware and software troubleshooting, working with OIT and vendors to resolve issues, staff assistance and training, and meeting support.
• Works with Division programs to find more efficient and modern ways to collect, process and display data, utilizing DOH resources and approved technologies to streamline and automate processes to increase speed, accuracy, and availability of information.
• Create, refine, and maintain comprehensive Standard Operating Procedures (SOPs) and technical documentation to ensure optimized workflows are centralized and repeatable.
• Follows Agency policies and best practices for IT operations and security. Participate in Agency and Division IT meetings. Make sure devices and software are up to date.
• Manages Active Directory Organizational Unit.
• Maintains network file storage for Division needs.
• Monitors and responds to IT security issues and helps educate staff on security practices (VPN use, Phishing, etc.).
• Research new technology and products and evaluate them for Division needs.
• Involved in the purchasing process for IT related items.
• Keeps track of IT equipment and helps with Agency annual inventory.
• Help with the IT surplus process for the Division.
• Performs other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed