SYSTEMS PROGRAMMER II - 76005124

State of Florida•Tallahassee, FL

About The Position

This position reports to the Desktop Operations Systems Project Administrator within the Bureau of Service Operations and is responsible for providing systems administration and 2nd tier support within the Desktop Operations team, which provides installation, implementing, maintaining and supporting distributed computer systems, including hardware, software, and communications components. It supports the department's desktops/laptops and related peripherals.

Requirements

Knowledge of distributed processing operations, procedures, and equipment.
Knowledge of problem-solving techniques.
Knowledge of Microsoft System Center Configuration Manager.
Knowledge of Service Now service desk system.
Knowledge of information security best practices.
Knowledge of IT Infrastructure Library (ITIL) concepts.
Knowledge of Anti-Virus Protection in an enterprise environment.
Skill in in installing and administering Windows 10, Windows 11.
Skill of enterprise desktop operating system deployment solutions.
Skill in remotely troubleshooting and resolving technical incidents.
Skill troubleshooting and administering of Windows/PowerShell scripting techniques.
Skill implementing and administering enterprise centrally managed desktop deployment.
Skill implementing and administering enterprise system management.
Skill implementing and administering enterprise desktop encryption.
Ability to develop training programs related to distributed systems components.
Ability to process information logically and solve problems.
Ability to communicate effectively, handle multiple priorities. and assignments.
Ability to plan, organize, and coordinate work assignments.
Ability to focus on getting things done.
Ability to handle multiple priorities.
Process development, implementation and improvement skills.
Teamwork and interpersonal skills.
Demonstrated ability to apply technology solutions to business processes.
Effective written and verbal communications skills.
The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.
On call status is required for this position.
This position provides full technical support for desktops, laptop computers and peripherals that requires, on a daily basis, kneeling, bending, crawling and any other physical movements needed to get under and around desks and work areas, as well as, climbing to evaluate and adjust equipment and related components.
This position must be able to handle and utilize office equipment to include using hands to both operate the equipment (e.g., entering information, diagnosing computer issues, etc.) and manually lift and move equipment up to 50 lbs. (e.g., installing new equipment, office moves, etc.).