SYSTEMS PROGRAMMER II

State of Florida • Tallahassee, FL

1d • Onsite

About The Position

This open competitive advertisement is for a Career Service position located at Central Office in Tallahassee, FL in the Office of Information Technology. The mission of the Office of Information Technology (OIT) in the Florida Department of Corrections (FDC) is to provide innovative, reliable, and secure technology solutions that support the Department's operations and strategic goals. This position is not a telework position and is required to report to the FDC office in the area it serves.

Requirements

• Must possess a high school diploma or its equivalent.
• Must possess knowledge of automated/semi-automated identify provisioning tools.

Nice To Haves

• Experience in Active Directory.
• Experience with IT ServiceNow Management or related systems.
• Experience in creating technical documentation.

Responsibilities

• Process onboarding, access modifications, and account terminations through the in-house Security Access Request (SAR) system for Azure AD, Exchange, Active Directory, and custom in-house applications.
• Oversee and manage 33 routing group queues daily within the SAR system, ensuring timely and accurate processing of access requests.
• Create, modify, and terminate accounts in the Offender Based Information System (OBIS) Mainframe, including profile updates and audit support for FDC, FCOR, and external agencies.
• Assign and manage role-based access for FDC and FCOR personnel using Application Security Manager (ASM) platforms, ensuring compliance with job responsibilities and segregation-of-duties standards.
• Support automated and semi-automated provisioning processes using SailPoint and Azure AD, while collaborating with application and data owners to define and validate access roles.
• Troubleshoot and resolve access issues, including provisioning errors and role conflicts, by coordinating with technical teams and ensuring policy enforcement.
• Maintain detailed records of provisioning activities, support internal audits, and provide access history and evidence for periodic access reviews.
• Respond promptly to user inquiries via email, phone, and ticket queues, assist with access corrections through ServiceNow, and maintain effective communication with coworkers and management.

Benefits

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System: Pension Plan (Traditional Retirement Pension Plan), Investment Plan (401(K)-Type Retirement Plan), Deferred Retirement Option Program (Drop), Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED