SYSTEMS PROGRAMMER II - 76004853

State of Florida•Tallahassee, FL

About The Position

The Systems Programmer II is part of the Telecommunications Services team within the Bureau of Service Operations, Enterprise Operations & Services, Division of Information Systems Administration. Reporting to the Network Systems Administrator, this position contributes to planning, designing, monitoring, integrating, administering, and configuring voice communication and related systems that support the Department’s business needs and mission. The role supports mission-critical communications systems in an operational environment. The position is subject to a Level 2 background check, CJIS clearance, SLERS security clearance, and fingerprint-based criminal-record checks as a condition of employment. Applicants must be U.S. citizens or lawfully authorized to work in the United States; the Department does not sponsor work visas or CPT/OPT. The selection process may include a skills assessment and/or oral interview.

Requirements

Strong Voice over IP technical support and architecture experience.
Experience in network and telecommunications design and implementation.
Thorough understanding of telephony technologies, including SIP, IVR, ACD, voicemail, contact center, and enterprise voice systems.
Working experience with contact center applications such as Cisco UCCE/UCCX, Genesys CX, or Avaya Aura.
Knowledge of networking equipment and TCP/IP, including routers, switches, and gateways.
Experience coordinating and maintaining service contracts and maintenance agreements.
Familiarity with incident management processes and responding to critical system outages.
Strong written and verbal communication skills and the ability to interact effectively with technical and non-technical stakeholders.
Ability to work independently in a fast-paced operational environment supporting mission-critical communications systems.
Must satisfy the required Level 2 background check, CJIS clearance, SLERS security clearance, and fingerprint-based criminal-record check.
Must be a U.S. citizen or lawfully authorized to work in the United States.

Nice To Haves

Experience supporting or troubleshooting voice, telecommunications, network, or related IT systems.
Experience working with network infrastructure, including switches, routers, firewalls, and IP-based communications.
Experience supporting telecommunications, voice, or network technologies in a public safety, emergency communications, or law enforcement environment.

Responsibilities

Plan, design, monitor, integrate, administer, and configure voice communication systems and related systems.
Support the Department’s business needs and mission through telecommunications services.
Coordinate and maintain service contracts and maintenance agreements.
Respond to critical system outages and participate in incident management processes.
Work independently and collaboratively in a fast-paced operational environment supporting mission-critical communications systems.