Systems Programmer/Analyst

University of New England Career•Portland, ME

About The Position

Responsibilities Enterprise Systems Development & Support Configure, develop, test, and maintain applications across enterprise systems ( ERP , SIS , CRM , HRIS , and related platforms) Design and build custom workflows, integrations, reports, and system enhancements Perform system upgrades, patches, and release management in coordination with ITS teams Support user-facing portals and system interfaces Systems Integration & Data Management Develop and maintain integrations using APIs, middleware, and ETL processes Ensure accurate and consistent data flow across student, HR, finance, and CRM systems Troubleshoot integration issues and implement monitoring and alerting solutions Support data quality, reporting, and compliance requirements Functional System Support Support systems across key areas including student lifecycle (admissions through graduation), CRM , HR, payroll, and recruiting Partner with campus stakeholders to translate business needs into technical solutions Configure system rules, modules, and workflows aligned with institutional policies Security, Compliance & Reporting Manage role-based access and ensure data security and regulatory compliance (e.g., FERPA , HIPAA ) Develop reports, dashboards, and data extracts to support operations and decision-making Provide Tier 2/3 technical support and maintain system documentation Collaboration & Continuous Improvement Serve as a technical liaison with vendors and support enterprise system projects Identify opportunities to improve system performance, integration, and user experience Stay current with enterprise technologies and higher education best practices Other duties as assigned

Requirements

Bachelor’s degree in computer science, information systems, information technology, or a closely related field; or an equivalent combination of education and professional experience.
Minimum of three to five years of progressively responsible experience in enterprise systems administration, configuration, development, or support in a complex multi-system environment.
Demonstrated experience with at least one major enterprise student information and/or ERP platform (for example, Ellucian Banner, Oracle Student, Workday Student, or equivalent).
Experience developing and maintaining system integrations using APIs, ETL tools, middleware platforms, or file-based exchange methods.
Proficiency in one or more programming or scripting languages relevant to enterprise systems development (for example, SQL, PL/SQL, Python, Java, Groovy, or Apex).
Solid understanding of relational database concepts and the ability to write and optimize complex queries for reporting, integration, and troubleshooting purposes.
Knowledge of enterprise systems security administration, role-based access control, and data governance principles.
Strong analytical and problem-solving skills with the ability to translate functional requirements into effective technical solutions.
Excellent written and verbal communication skills with the ability to explain technical concepts and system behavior to non-technical functional partners.
Ability to work effectively across organizational boundaries with diverse stakeholders including administrative offices, academic departments, and external vendors.
Commitment to data privacy, information security, and institutional policy compliance.

Nice To Haves

Experience with multiple enterprise platforms spanning student, ERP, SIS, HR, financial, and CRM functions in a higher education setting.
Hands-on experience with Salesforce or another enterprise CRM platform, including configuration, custom development, and integration.
Familiarity with higher education-specific data standards and reporting requirements
Experience with identity management and single sign-on integration (for example, LDAP, SAML, Shibboleth, Microsoft Entra ID) as it relates to enterprise system access.
Knowledge of cloud-hosted enterprise platform models (SaaS) and experience managing vendor-hosted system environments.
Experience supporting or participating in major enterprise system implementations or upgrades.
Relevant vendor or platform certifications
Experience with agile or iterative delivery methods in an enterprise systems context.

Responsibilities

Configure, develop, test, and maintain applications across enterprise systems (ERP, SIS, CRM, HRIS, and related platforms)
Design and build custom workflows, integrations, reports, and system enhancements
Perform system upgrades, patches, and release management in coordination with ITS teams
Support user-facing portals and system interfaces
Develop and maintain integrations using APIs, middleware, and ETL processes
Ensure accurate and consistent data flow across student, HR, finance, and CRM systems
Troubleshoot integration issues and implement monitoring and alerting solutions
Support data quality, reporting, and compliance requirements
Support systems across key areas including student lifecycle (admissions through graduation), CRM, HR, payroll, and recruiting
Partner with campus stakeholders to translate business needs into technical solutions
Configure system rules, modules, and workflows aligned with institutional policies
Manage role-based access and ensure data security and regulatory compliance (e.g., FERPA, HIPAA)
Develop reports, dashboards, and data extracts to support operations and decision-making
Provide Tier 2/3 technical support and maintain system documentation
Serve as a technical liaison with vendors and support enterprise system projects
Identify opportunities to improve system performance, integration, and user experience
Stay current with enterprise technologies and higher education best practices
Other duties as assigned