Systems Operations Senior Manager - SRE / DevOps

Wells Fargo•Iselin, NJ

2d•Onsite

About The Position

Wells Fargo is seeking a Systems Operations Senior Manager to build and lead a high‑performing Site Reliability Engineering (SRE) and DevOps capability supporting enterprise‑scale platforms. This role establishes reliability engineering standards, embeds automation‑first operations, and partners closely with engineering, product, and infrastructure teams to deliver resilient, scalable, and secure technology services. The leader drives operational maturity through modern SRE practices, continuous improvement, and disciplined execution, ensuring services meet availability, performance, and recoverability objectives while reducing operational risk and manual effort.

Requirements

7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
5+ years of experience leading reliability, production operations, or SRE teams responsible for availability, incident response, observability, and operational readiness for large‑scale, business‑critical platforms

Nice To Haves

Demonstrated ability to operationalize SRE practices within complex enterprise or regulated environments
Experience supporting mission‑critical platforms with high availability and recoverability requirements
Experience driving automation, CI/CD, infrastructure‑as‑code, and operational standardization at scale
Demonstrated ability to design and leverage observability solutions using metrics, logs, traces, and events
Experience applying blameless post‑incident review practices to drive systemic improvements
Experience interpreting and developing policies and procedures aligned with enterprise risk, security, and compliance requirements
Experience supporting audits and risk assessments with strong documentation and operational controls
Experience partnering closely with both application engineering and infrastructure teams
Ability to communicate complex operational and reliability topics clearly to executive audiences

Responsibilities

Establish and lead enterprise SRE and DevOps practices across systems operations, embedding reliability engineering principles into supported platforms.
Define and operationalize service reliability frameworks, including service‑level objectives, indicators, error budgets, and production readiness standards.
Own reliability strategy, resilience patterns, and operational acceptance for business‑critical platforms.
Drive standardization across incident, problem, change, and post‑incident management processes.
Lead major incident response, ensuring rapid stabilization, clear executive and customer communications, and disciplined follow‑through.
Champion automation to reduce manual effort and operational risk, including runbook automation and self‑healing workflows.
Build and evolve observability strategies that enable proactive detection, rapid diagnosis, and data‑driven reliability improvements.
Manage and develop teams of analysts, engineers, and managers providing technical services and operational support.
Partner with application, infrastructure, and product teams to balance delivery velocity with operational resilience.
Determine Systems Operations strategy and execution priorities to meet moderate to high‑risk deliverables.
Manage allocation of people and financial resources for Systems Operations.
Develop a culture of ownership, operational discipline, continuous improvement, and talent development aligned with business strategy.