Systems Operations Senior Manager – Cloud Platform Operations

Wells Fargo•Charlotte, NC

5d•Hybrid

About The Position

Wells Fargo is back in the office collaborating for fabulous outcomes. This is a hybrid position and in the office three days a week. There is no visa sponsorship or visa transfer for this position. In this role, you will: Manage and develop teams of managers, engineers, and analysts providing operational support for Google Cloud Platform (GCP) platforms and capabilities, and On-premise cloud-native services such as Spark-based analytics workloads and Iceberg storage architectures on OpenShift container platforms. Own the operational health, availability, scalability, and performance of GCP and OCP platforms. Engage and influence application, data engineering, architecture, security, and infrastructure partners to design, onboard, and operate resilient cloud-native solutions Define and execute operational strategies to support moderate to high-risk initiatives, including platform modernization, container adoption, and large-scale Spark workload enablement Lead administration, lifecycle management, and capacity planning for OpenShift clusters, Spark platforms, and underlying GCP infrastructure Drive infrastructure automation and standardization using Terraform, including environment provisioning, configuration management, and policy enforcement Ensure effective incident, problem, and change management practices, including stakeholder communication for incidents, planned maintenance, and platform changes Perform operational risk assessments, resiliency reviews, and security evaluations in partnership with cybersecurity and risk teams Interpret, develop, and enforce cloud and platform operations policies, procedures, and standards aligned with enterprise risk and compliance requirements Provide implementation support for key resiliency, disaster recovery, and data protection initiatives related to cloud-native and data platforms Collaborate with and influence professionals at all levels to improve operational maturity, automation adoption, and platform reliability Manage allocation of people, vendor services, and financial resources to meet platform service-level objectives and business demand Build and sustain a strong culture of operational excellence, automation-first mindset, accountability, and talent development aligned with cloud-native and data platform strategy

Requirements

7+ years of experience in cloud platform operations, systems engineering, or technology architecture, with a strong focus on Google Cloud Platform (GCP)
7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Hands-on experience managing OpenShift container platforms and operating cloud-native workloads at scale
Strong experience driving automation using Terraform for infrastructure provisioning and platform operations

Nice To Haves

Experience operating large, enterprise-scale OpenShift clusters on-prem and on GCP
Strong background in cloud-native operations, SRE principles, and operational risk management
Experience with container security, data platform resiliency, and disaster recovery
Proven ability to improve operational efficiency through Terraform, CI/CD integration, and automation frameworks
Experience supporting Spark-based data processing workloads and modern data storage technologies such as Iceberg

Responsibilities

Manage and develop teams of managers, engineers, and analysts providing operational support for Google Cloud Platform (GCP) platforms and capabilities, and On-premise cloud-native services such as Spark-based analytics workloads and Iceberg storage architectures on OpenShift container platforms.
Own the operational health, availability, scalability, and performance of GCP and OCP platforms.
Engage and influence application, data engineering, architecture, security, and infrastructure partners to design, onboard, and operate resilient cloud-native solutions.
Define and execute operational strategies to support moderate to high-risk initiatives, including platform modernization, container adoption, and large-scale Spark workload enablement.
Lead administration, lifecycle management, and capacity planning for OpenShift clusters, Spark platforms, and underlying GCP infrastructure.
Drive infrastructure automation and standardization using Terraform, including environment provisioning, configuration management, and policy enforcement.
Ensure effective incident, problem, and change management practices, including stakeholder communication for incidents, planned maintenance, and platform changes.
Perform operational risk assessments, resiliency reviews, and security evaluations in partnership with cybersecurity and risk teams.
Interpret, develop, and enforce cloud and platform operations policies, procedures, and standards aligned with enterprise risk and compliance requirements.
Provide implementation support for key resiliency, disaster recovery, and data protection initiatives related to cloud-native and data platforms.
Collaborate with and influence professionals at all levels to improve operational maturity, automation adoption, and platform reliability.
Manage allocation of people, vendor services, and financial resources to meet platform service-level objectives and business demand.
Build and sustain a strong culture of operational excellence, automation-first mindset, accountability, and talent development aligned with cloud-native and data platform strategy.