Glide – Relaunch USA Returnship: Systems Operations Engineer

Wells Fargo Bank•Chandler, AZ

1d•$40 - $50•Hybrid

About The Position

Wells Fargo is seeking Systems Operations Engineer for our Glide – Relaunch USA returnship for the Technology business division in the Infrastructure Operations & Reliability (IOR) – Platform Frontline Group. This role supports Critical Infrastructure Operations within Platform Management, providing hands‑on production support for distributed infrastructure and enterprise platforms. The focus is on incident response, change execution, and operational reliability of critical systems. Learn more about our business divisions at Business Divisions | Wells Fargo . In this role, you may: Provide hands‑on production support for distributed platforms, ensuring rapid incident response and service recovery Participate in incident management, including triage, escalation, coordination, remediation, and post‑incident reviews Execute change management activities in accordance with established controls and risk management practices Support enterprise disaster recovery (DR) readiness and testing for high‑severity events Monitor system health and performance using enterprise monitoring and observability tools; proactively identify risks Collaborate with engineering, command center, and cross‑functional teams to resolve issues and ensure effective handoffs Contribute to problem management and root‑cause analysis, driving operational improvements Support shift‑left operations by transitioning responsibilities from engineering teams into IOR Create and maintain runbooks and operational documentation to improve mean time to acknowledge (MTTD) and mean time to recovery (MTTR) Participate in on‑call rotations, providing production support aligned to U.S. AZ business hours

Requirements

2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Rejoining the workforce after taking a current break from your professional career of at least 2 years

Nice To Haves

Experience supporting production environments, including incident, problem, and change management
Familiarity with Linux/Unix environments
Experience using monitoring and observability tools (e.g., Grafana, Splunk, ServiceNow)
Strong understanding of ITIL service management practices
Ability to analyze and resolve moderately complex issues across distributed systems and enterprise platforms
Experience with distributed infrastructure, large‑scale applications, or enterprise platforms
Exposure to automation, scripting, or configuration management
Strong communication skills, with the ability to collaborate across technical and business teams
Ability to analyze performance trends and recommend operational or process improvements
Experience serving as an internal resource or consultant on technical tools and processes

Responsibilities

Provide hands‑on production support for distributed platforms, ensuring rapid incident response and service recovery
Participate in incident management, including triage, escalation, coordination, remediation, and post‑incident reviews
Execute change management activities in accordance with established controls and risk management practices
Support enterprise disaster recovery (DR) readiness and testing for high‑severity events
Monitor system health and performance using enterprise monitoring and observability tools; proactively identify risks
Collaborate with engineering, command center, and cross‑functional teams to resolve issues and ensure effective handoffs
Contribute to problem management and root‑cause analysis, driving operational improvements
Support shift‑left operations by transitioning responsibilities from engineering teams into IOR
Create and maintain runbooks and operational documentation to improve mean time to acknowledge (MTTD) and mean time to recovery (MTTR)
Participate in on‑call rotations, providing production support aligned to U.S. AZ business hours