Glide – Relaunch USA Returnship: Systems Operations Engineer
About The Position
Glide – Relaunch USA is a ten‑week return‑to‑work program for professionals returning after a current career break of at least two years. You’ll step into a role reserved for a Glide fellow, spending the majority of your time on role‑aligned work and receiving weekly program support that includes skills refresh, alumni engagement, and networking opportunity. Participants who meet performance expectations may be considered for full‑time, benefits‑eligible roles immediately after the program. For details on Wells Fargo benefits, visit Benefits - Our next big investment is in you. | Wells Fargo. Program Expectations Must be able to commit to the full ten‑week program from June 24-August 28 Full‑time employment decisions based on program performance will be made immediately following the returnship, with employment beginning September 4 without a break in service About this role: Wells Fargo is seeking Systems Operations Engineer for our Glide – Relaunch USA returnship for the Technology business division in the Infrastructure Operations & Reliability (IOR) – Platform Frontline Group. This role supports Critical Infrastructure Operations within Platform Management, providing hands‑on production support for distributed infrastructure and enterprise platforms. The focus is on incident response, change execution, and operational reliability of critical systems. Learn more about our business divisions at Business Divisions | Wells Fargo. In this role, you may: Provide hands‑on production support for distributed platforms, ensuring rapid incident response and service recovery Participate in incident management, including triage, escalation, coordination, remediation, and post‑incident reviews Execute change management activities in accordance with established controls and risk management practices Support enterprise disaster recovery (DR) readiness and testing for high‑severity events Monitor system health and performance using enterprise monitoring and observability tools; proactively identify risks Collaborate with engineering, command center, and cross‑functional teams to resolve issues and ensure effective handoffs Contribute to problem management and root‑cause analysis, driving operational improvements Support shift‑left operations by transitioning responsibilities from engineering teams into IOR Create and maintain runbooks and operational documentation to improve mean time to acknowledge (MTTD) and mean time to recovery (MTTR) Participate in on‑call rotations, providing production support aligned to U.S. AZ business hours
Requirements
- 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Rejoining the workforce after taking a current break from your professional career of at least 2 years
Nice To Haves
- Experience supporting production environments, including incident, problem, and change management
- Familiarity with Linux/Unix environments
- Experience using monitoring and observability tools (e.g., Grafana, Splunk, ServiceNow)
- Strong understanding of ITIL service management practices
- Ability to analyze and resolve moderately complex issues across distributed systems and enterprise platforms
- Experience with distributed infrastructure, large‑scale applications, or enterprise platforms
- Exposure to automation, scripting, or configuration management
- Strong communication skills, with the ability to collaborate across technical and business teams
- Ability to analyze performance trends and recommend operational or process improvements
- Experience serving as an internal resource or consultant on technical tools and processes
Responsibilities
- Provide hands‑on production support for distributed platforms, ensuring rapid incident response and service recovery
- Participate in incident management, including triage, escalation, coordination, remediation, and post‑incident reviews
- Execute change management activities in accordance with established controls and risk management practices
- Support enterprise disaster recovery (DR) readiness and testing for high‑severity events
- Monitor system health and performance using enterprise monitoring and observability tools; proactively identify risks
- Collaborate with engineering, command center, and cross‑functional teams to resolve issues and ensure effective handoffs
- Contribute to problem management and root‑cause analysis, driving operational improvements
- Support shift‑left operations by transitioning responsibilities from engineering teams into IOR
- Create and maintain runbooks and operational documentation to improve mean time to acknowledge (MTTD) and mean time to recovery (MTTR)
- Participate in on‑call rotations, providing production support aligned to U.S. AZ business hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
