Systems Operations Administrator, Pre-Sales

Horizon3 AI

17d•$100,000 - $140,000•Remote

About The Position

Horizon3.ai is seeking a strategic and hands-on Pre-Sales Systems Administrator to join their remote cybersecurity company. This role is within Revenue Operations' GTM Systems and focuses on scaling the systems, processes, and infrastructure that support the pre-sales organization. The administrator will be the technical subject matter expert for lead flow, account routing, and top-of-funnel tooling. This is a highly collaborative position that involves working closely with Sales, Marketing Operations, Finance, Business Systems, and Analytics to design, optimize, and support the systems and workflows that drive pipeline creation, routing accuracy, rep readiness, and top-of-funnel efficiency. The ideal candidate will be comfortable with day-to-day administration as well as improving process design, data quality, and user experience across the pre-sales tech stack.

Requirements

3+ years of experience in Revenue Operations, Sales Operations, Business Systems, Marketing Operations support, or GTM Systems roles
Strong Salesforce administration experience, including user setup, workflows, reporting, dashboards, and process support
Hands-on experience administering Chili Piper and managing lead/account routing logic in a high-growth environment
Demonstrated expertise with top-of-funnel tools such as LinkedIn Sales Navigator, Lusha, ZoomInfo, and similar prospecting or enrichment platforms
Strong understanding of pre-sales business processes, including lead management, routing, handoff workflows, account ownership support, and pipeline creation
Experience partnering closely with Marketing Operations on demand generation or funnel-management initiatives
Strong project coordination and stakeholder management skills
Ability to diagnose operational issues and translate business needs into practical systems improvements
Strong analytical and problem-solving capabilities with a focus on measurable business outcomes
Clear, practical use of AI to help solve complex operational and systems challenges
Excellent documentation, communication, and change-management skills

Responsibilities

Serve as the administrator and technical subject matter expert for pre-sales systems and top-of-funnel tools, with a primary focus on Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo, and related platforms
Own and optimize lead routing, account routing, territory assignment support, and related logic to ensure speed, accuracy, and alignment with GTM operating rules
Configure new Salesforce users and provision access across the broader pre-sales and prospecting tech stack
Partner closely with Marketing Operations on top-of-funnel programs, campaign workflows, handoff processes, and related initiatives
Support the design and maintenance of end-to-end pre-sales workflows spanning lead capture, qualification, routing, account assignment, outreach readiness, and pipeline handoff
Monitor and improve data quality, workflow reliability, and operational consistency across inbound and outbound prospecting processes
Maintain administration standards, documentation, governance practices, and support procedures for pre-sales systems
Troubleshoot routing issues, user setup issues, and workflow gaps, and drive timely resolution with clear stakeholder communication
Identify opportunities to use automation and AI to improve operational efficiency, reduce manual effort, and scale top-of-funnel processes
Evaluate and optimize integrations between pre-sales systems and the broader GTM technology ecosystem
Act as a trusted day-to-day partner to GTM stakeholders on systems support, process improvement, and operational scalability