SYSTEMS/NETWORK MANAGER SENIOR

Arizona Department of Administration • Phoenix, AZ

9d • Onsite

About The Position

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an experienced individual who performs as the Senior Vendor, and Contracts Manager responsible for all aspects of vendor management, and associated contracts. This position will also act as the primary liaison for vendor management and for establishing vendor management tools, creating and maintenance of vendor score carding and other vendor management best practices.
This is your great opportunity to join the Department of Corrections!

Requirements

• Knowledge of IT Systems, and departmental policies, systems, policies, practices and procedures
• Knowledge of Principles of effective supervision
• Knowledge of System analysis
• Knowledge of Project management concepts
• Knowledge of Contract Management
• Knowledge of Vendor Management Best practices
• Skill in Effective communication and interpersonal relations
• Skill in Project management
• Skill in Leadership
• Skill in Management and supervision
• Skill in Effective listening skills
• Skill in Time management
• Skill in Strong oral, and written communication skills
• Skill in Interpersonal relations as applied to interaction with State government officials, vendors, staff and individuals associated with the agency and related organizations
• Skill in Analyzing and resolving computer systems problems
• Skill in Research techniques
• Ability to negotiate with vendors and internal and external stakeholders
• Ability to Work independently
• Ability to Work in a prison environment
• Ability to Balance, prioritize and organize multiple tasks
• Ability to Use time efficiently
• Ability to Communicate activities and results as appropriate
• Ability to Respond promptly to customer needs and take a customer-centric approach to problem-solving
• Ability to Solicit customer feedback to improve service
• Ability to Manage difficult or emotional customer situations
• Ability to Communicate ideas and concepts effectively with a wide variety of individuals at all organizational levels
• Ability to Establish priorities and meet deadlines and objectives
• Ability to Manage a diverse workforce
• Demonstrated ability to evaluate and test emerging technologies
• Ability to Apply creative solutions to business problems
• Ability to Develop and write technical documents and review contracts
• Ability to Interact both technically with staff and vendor representatives and functionally with users through verbal and written communication sufficient to present clear and concise reports
• Ability to Maintain confidentiality

Nice To Haves

• Bachelor’s Degree in Technology or related field
• Five (5) years experience in managing IT contracts and technology vendors

Responsibilities

• Establishes, implements, and maintains vendor management tools and tracks systems
• Researches vendors, evaluates vendor performance, develops vendor selection and approves standards, processes and procedures
• Resolves vendor disputes, analyzes vendor trends, and risks in performance
• Builds vendors relationships
• Selects vendors and onboarding processes
• Contracts vendor lifecycle management
• Contracts vendor negotiation, reviews and maintenance
• Performs, and tracks vendor Service Level Agreements
• Escalates breaches in Service Level Agreements
• Analyzes contracts pending renewals for applicability and viability
• Contracts monitoring and compliance
• Renews or terminates contracts
• Maintains record of all contracts
• Supervises staff, evaluates subordinates work, and addresses various personnel issues
• Serves as tiered level support for deployed vendor applications, resolves and directs support as necessary
• Maintains a log of services activities and tracks resolution
• Drives on State business
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior