Systems Network Analyst - Port Everglades

Broward County•Fort Lauderdale, FL

2d•Hybrid

About The Position

The Broward County Board of County Commissioners is seeking qualified candidates for Systems Network Analyst. This position provides technical support to Port Everglades staff to ensure efficient business operations. Responsibilities include resolving hardware and software issues, completing employee onboarding and offboarding, and processing access requests. The role also coordinates with IT teams to perform software updates and system upgrades for computers and servers, manages computer refresh cycles, and oversees IT inventory and asset tracking. Additionally, this position supports the physical network infrastructure, including Ethernet, fiber optic systems, and Wi-Fi. This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

Requirements

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.)
Requires two (2) years in supporting users and analyzing computer systems relevant to area of assignment or closely related experience.
Ability to secure and maintain a valid Florida Driver's License at the time of appointment and for the duration of employment.
Ability to secure and maintain a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment.
Ability to secure and maintain a valid Seaport Business Purpose Credential for the duration of employment.

Nice To Haves

Bachelor's Degree in Computer Science, Information Systems, or a related field
Master's Degree in Computer Science, Information Systems, or a related field
1+ years of experience of Collaboration tools, Network Management applications, and/or Communication Protocols
1+ years of experience supporting both wired and wireless LAN/WAN and ERP systems
1+ years of experience in IT Network Solutions, development for process improvement and efficiency
1+ years of experience in network monitoring and support services, including servers, switches, TCP/IP, Telnet, VPN and other common network protocols
Microsoft Certification Azure/365
Cisco Certified Network Associate CCNA/CCNP
IT Security Certifications CISSP/CISA/CISM/CASP+/SSCP/Sec+ or others
CompTIA A+/Network+/Sec+/Data+, ITIL, or others

Responsibilities

Provides technical support to users who are experiencing hardware and/or software issues
Manages backup process; sends backup tapes off site and prepares new tapes for next backup
Tests and installs applications and new drivers before deployment
Sets up backup server, clients, groups and media for backup process
Updates and upgrades operating system, application software on computers and servers
Deploys new computers and servers to replace those broken and/or out of warranty
Researches, analyzes, compares and applies solutions to many technical issues in our environment
Creates and revises procedural documentation for installation of many third party software used
Researches technical problems of moderate to high complexity
Documents information of assigned incidents and resolutions
Inventories computer equipment as part of annual hardware replacement project
Installs and configures computer equipment as a part of the annual hardware replacement project
Prepares systems for staff and public use
Opens trouble tickets and coordinates with coworkers to resolve the issue
Installs configure computer, software, hardware, and network communications
Troubleshoots and resolves hardware, software, and network problems
Performs related work as assigned