Systems Manager

Innovation Associates•Boston, MA

7d•Onsite

About The Position

Join iA – Transforming Pharmacy Fulfillment with Innovation and Care Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the forefront of transforming how pharmacies manage prescription fulfillment. With over 30 years of experience and innovation, iA is advancing pharmacy automation with solutions such as the NEXiA® Enterprise Software Suite, enabling pharmacists to focus more on patient care while improving operational efficiency. Whether it's in commercial retail, health systems, or government pharmacy settings, we empower our partners to do more with less. We’re looking for passionate and driven individuals like YOU to help shape the future of healthcare. Join us and be part of a team that's changing the way pharmacy works—for the better. Your Role & Its Purpose: As the Systems Manager, you’ll be the dedicated onsite resource at a new customer site in Boston, MA, near the Hyde Park/Readville area. This is a fully onsite position. You’ll have the opportunity to support the site’s initial installation and launch, build a strong partnership with the customer, and help establish successful day-to-day operations. In this highly visible role, you’ll troubleshoot and assist with maintaining iA equipment, monitor system performance, and connect the customer with iA teams to help deliver a reliable automation solution and an exceptional customer experience. Your typical schedule in this role will be Monday–Friday, 8:00 a.m.–4:30 p.m.; however, hours may vary based on customer needs.

Requirements

3+ years of experience in the automation industry (e.g., robotics, conveyance systems, or other related systems).
Proven ability to communicate complex issues clearly, build client confidence, and collaborate cross-functionally with professionalism and tact.
Strong attention to detail and organizational skills.
Basic high voltage troubleshooting skills and proficiency with tools like a multimeter.
Ability to work independently and manage time effectively.
Minimum of 1 year of project management experience.
Availability to work Monday–Friday, 8:00 a.m.–4:30 p.m.; schedule may vary based on customer needs.
Participation in a rotating remote on-call schedule is also required for approximately three separate, nonconsecutive weeks throughout the year to support critical customer escalations.
Willingness to travel for a cumulative total of up to 12 weeks during the initial onboarding and training period; travel will occur in separate intervals rather than 12 consecutive weeks.
Valid driver’s license with a clean driving record.
Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Nice To Haves

Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, Information Systems, or a related field.
Hands-on troubleshooting experience with FANUC robotics.
Experience programming industrial automation systems (e.g., PLCs).
Proficiency in creating and editing SQL queries.
Project Management certification (e.g., PMP, CAPM) or Six Sigma / Lean Manufacturing experience.

Responsibilities

Monitor system performance and collaborate with on-site staff to optimize efficiency.
Troubleshoot and repair system issues, ensuring timely and effective resolution.
Manage and track spare parts inventory in coordination with site maintenance staff.
Provide after-hours remote support to customers as needed.
Collaborate with iA’s engineering teams and subcontracted vendors to resolve system and component issues.
Monitor dispenser and canister activities, identifying common issues and failure points, and communicates findings to iA’s Counting Technology team.
Serve as a subject matter expert, advising customers on system performance, enhancements, and risk prevention strategies.
Analyze system data to drive informed decisions and conducts periodic performance reviews with staff.
Lead regular site meetings to review equipment status and overall operational performance.
Request and manage parts through the proper Return Material Authorization (RMA) process as needed.
Partner on software installations, updates, and patches, ensuring proper configuration and functionality at each workstation.
Adhere to customer protocols and SOPs for software installations, updates, changes, and backups.