Systems Manager

Little River Casino Resort•Manistee, MI

3d•$60,600 - $96,960•Onsite

About The Position

Manages, administers, and maintains the Little River Casino Resort's repository of software applications through best practices and the appropriate staffing and management of a technical team. Responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. Apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High school diploma or GED
2-year technical degree in computer related discipline and 4 years of Information Technology experience or 6 years of Information Technology experience
2 years supervisory/lead experience in an information technology role
4 years progressive hands-on experience supporting systems, Point of Sale (POS) and Hotel Property Management System (PMS) applications, advanced knowledge/experience with current versions of Windows Server, Office, other standard programs, Comp TIA A+ Certification or ability to demonstrate knowledge and MCDBA (Microsoft Certified Database Administrator) Certification or ability to demonstrate knowledge
Excellent computer skills with experience in word processing, databases, and spreadsheets
Excellent organizational, written and verbal communication skills
Excellent professional telephone etiquette
Excellent problem-solving skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc)
Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
Best practices of team member selection, development, and mentoring team members to success
Accountable - Accept responsibility and account for actions
Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred
A documented and verifiable combination of education and experience may be substituted for degree requirements.

Responsibilities

Ensures applications meet business, user, system, and compliance requirements; identifies and resolves system issues.
Reviews and analyzes applications to improve effectiveness, efficiency, and value.
Promotes and shares application best practices across the organization.
Researches, evaluates, recommends, and supports procurement of software solutions and services.
Installs, configures, deploys, integrates, enhances, and upgrades enterprise applications.
Collaborates with vendors, system owners, and support staff on testing, deployment, and issue resolution.
Reviews technical documentation to assess functionality, compatibility, and compliance.
Coordinates feasibility studies and provides recommendations for systems under consideration.
Assists with contract negotiations and serves as primary liaison with software vendors.
Directs systems support activities in alignment with business operations.
Maintains software, system, licensing, and contract inventories.
Develops and delivers end-user training, documentation, clinics, and system reviews.
Manages and maintains non-gaming application systems, including POS, PMS, HRIS, Payroll/Time & Attendance, and related platforms.
Oversees all Systems area functions and provides after-hours support as required.
Assists with Help Desk supervision and provides advanced technical support.
Participates in IT leadership activities and supports departmental initiatives.
Ensures systems comply with Minimum Internal Controls (MICs), policies, and regulations.
Supports IT budget planning and reporting with the Director of Information Technology.
Supervises staff performance, retention, training, evaluations, and disciplinary actions.
Assists with hiring and termination processes in accordance with approval requirements.
Ensures departmental goals, efficiency, safety standards, and communication practices are met.
Conducts department and staff meetings and attends required training and leadership sessions.
Prepares required monthly, quarterly, and annual reports.