Systems Maintenance Supervisor

Los Angeles County Metropolitan Transportation Authority•Los Angeles, CA

3d•Onsite

About The Position

Supervises personnel in the installation and maintenance of voice, data, and video network and telecommunications systems. Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Requirements

Associate's Degree in a related field or equivalent training from a recognized trade school
Three years of relevant experience performing work in the installation and maintenance of communications, computers and related systems
Federal Communications Commission (FCC) General Class Radiotelephone Operator's License
Valid California Class C Driver License
Frequent exposure to physical, weather, electrical, mechanical, and chemical hazards
On-call 24 hours
Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when required
Knowledge of theories, principles and practices of the installation and maintenance of electronic communications and computer systems
Knowledge of basic engineering
Knowledge of basic PC (Personal Computer) desktop applications, including word processing, spreadsheet and database programs
Knowledge of applicable business software applications
Knowledge of applicable local, state, and federal laws, rules, and regulations relating to safety requirements and procedures
Knowledge of customer relations
Knowledge of job functions of supervised staff
Knowledge of principles of supervision
Skill in planning, organizing, and monitoring the work of skilled workers installing and maintaining electronic communications and computer equipment
Skill in operating and diagnosing electronic communications and computer equipment
Skill in utilizing PC desktop applications, including word processing, spreadsheet, and database programs
Skill in analyzing situations, identifying problems, and recommending solutions
Skill in exercising judgment and creativity in making decisions
Skill in communicating effectively orally and in writing
Skill in interacting professionally with various levels of Metro employees and outside representatives
Skill in time management
Ability to understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Ability to determine strategies to achieve goals
Ability to prepare comprehensive reports and correspondence
Ability to supervise subordinates
Ability to read, write, speak, and understand English

Responsibilities

Supervises the installation and maintenance of microwave, fiber optic, multiplex, two-way radio, telephone, LAN (local area network)/WAN (wide area network), audio/visual, and related network and telecommunications systems
Prepares purchase requisitions to procure equipment, materials, and supplies
Checks to ensure that service requests, work orders, and job specifications are done in a timely manner
Communicates with user departments to ensure proper IT (Information Technology) support is provided, and to notify them of problems and status of work in progress
Inspects all work in progress and completed projects
Diagnoses complex maintenance problems, initiates repairs, or recommends corrective action
Implements preventive maintenance programs for equipment
Coordinates and administers technical training programs for staff
Instructs subordinates on safety practices and enforces safety regulations
Reviews design criteria and specifications for new systems
Administers services contracts and ensures they meet standards
Keeps log of shift activities, maintains records, and reports for monthly activities and personnel
Prepares comprehensive reports and correspondence
Supervises, coaches, and motivates subordinates
Accounts for subordinates and personal compliance with all of Metro's safety rules, polices, and procedures
May be required to perform other related job duties