SYSTEMS/LOCAL AREA NETWORK (LAN) ADMINISTRATOR

Arizona Department of Administration • Phoenix, AZ

1d

About The Position

The Arizona Department of Corrections Rehabilitation & Reentry (ADCRR) is
seeking a Systems/Lan Administrator who will be responsible for the technical
development and maintenance of Local Area Networks (LAN) and Information
Technology systems and services. This position will also be responsible for
maintaining mission-critical networks in optimal operation performance,
installing end-user software/hardware, computer imaging, remote troubleshooting
issues, and problem-solving complex technical systems utilizing advanced
networking technologies.

Requirements

• Knowledge of: Network topology, network resources, Transmission Control Protocol, and Internet Protocol (TCP/IP)
• Knowledge of: Personal Computer (PC) operating systems and hardware
• Knowledge of: Telecommunication systems
• Knowledge of: Printers, copiers, scanners, and faxes
• Knowledge of: Application software
• Knowledge of: Managing anti-virus, Active Directory user accounts and resources, email accounts, Smartphones, and data backup systems, including media management
• Knowledge of: Managing network resources
• Knowledge of: Installing, testing, and repairing telecommunication equipment, voice and data lines, CATV, digital conferencing, and IP surveillance cameras
• Knowledge of: IT Service management methodologies
• Skill in: Verbal and written communication
• Skill in: Building and maintaining interpersonal relationships
• Skill in: Technical troubleshooting and problem-solving
• Skill in: Project management and implementation
• Skill in: Report preparation
• Skill in: Testing telecommunication equipment and diagnosing malfunctions
• Skill in: Time management, prioritization, and organization
• Skill in: Identifying and interpreting end-user issues, customer services
• Skill in: Grammatical competency
• Ability to: Lift/carry approximately 50 lbs.
• Ability to: Push/pull approximately 100+ lbs.
• Ability to: Walk/run approximately 1+ miles
• Ability to: Learn and adhere to ADCRR policies and procedures
• Ability to: Analyze and diagnose problems related to operating and network systems and develop effective solutions
• Ability to: Understand complex interrelated technology and software functions
• Ability to: Enhance and maintain operating systems and related software to optimize computer performance
• Ability to: Consult on issues and requests from end-users
• Ability to: Provide remote troubleshooting over the phone
• Ability to: Be self-motivated and perform duties unsupervised
• Ability to: Work in a prison environment
• Bachelor’s degree in IT Computer Science, Network Engineering, or a closely related field

Nice To Haves

• Network certification (i.e., Microsoft Solution Expert Certification (MCSE) or Computing Technology Industry Association A+ Certification (CompTIA A+)
• A minimum of three (3) years of experience in a service desk environment

Responsibilities

• Troubleshoots complex hardware and software problems in support of end-users
• Answers incoming phone calls with a strong emphasis on customer service
• Installs, configures, and upgrades client workstation operating systems and applications
• Initiates and enforces network security via passwords, anti-virus software, and intrusion detection programs
• Creates, modifies, moves, and deletes user accounts in conjunction with customer service
• Plans, tests, and implements Local and Wide Area Network development specifications
• Prepares reports and develops technical implementation plans
• Attends training classes, seminars, and keeps abreast of current industry trends
• Drives on State business
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level