Systems & ITSM Platform Specialist
Nasdaq•GA - Glenridge Point, GA
•Hybrid
About The Position
As a Systems & ITSM Platform Specialist, you’ll play a key role in managing and evolving our enterprise IT service management environment. We’re currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be central to that journey. You’ll help ensure our systems are reliable, scalable, and delivering real value across a global organization, while working closely with cross-functional teams to support ongoing improvements.
Requirements
- 5+ years of experience in ITSM, systems administration, or similar technical roles
- Hands-on administration experience with BMC Remedy and/or BMC Helix (platform configuration, support, customization, not just end-user exposure)
- Strong troubleshooting skills in a production environment
- Experience supporting enterprise applications with minimal supervision
- Strong communication skills and ability to work across technical and non-technical teams
Nice To Haves
- Experience with BMC Helix SaaS platform
- Exposure to: Digital Workplace Catalog (DWP/DWPC) Innovation Studio / Innovation Suite
- ITIL or related certifications
- Experience with SaaS platforms, integrations, or automation tools
Responsibilities
- Administer and support our ITSM platform (BMC Helix / Remedy), including integrations and related applications
- Configure workflows, service catalogs, and system components to align with business needs
- Troubleshoot and resolve platform issues in a complex, enterprise environment
- Monitor system performance and ensure high availability and reliability
- Partner with cross-functional teams to deliver enhancements and process improvements
- Contribute to the transition from Remedy to Helix SaaS
Benefits
- 401(k) program with 6% employer match
- Employee Stock Purchase Program with 15% discount
- Student loan repayment program up to $10k
- Company paid life and disability plans
- Generous paid time off
- Comprehensive medical, dental and vision coverage
- Health spending account with employer contribution
- Paid flex days to support mental wellbeing
- Gym membership discounts
- Hybrid home/office schedule
- Paid parental leave
- Fertility benefits
- Paid bereavement leave
- Company gift matching program
- Employee resource groups
- Paid volunteer days
- Education Assistance Program
- Robust job skills training and Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
