Systems Integrity Representative

Johnson Controls•Salt Lake, UT

34d•Onsite

About The Position

The Johnson Controls Systems Integrity Representative is responsible for identifying, promoting, and selling Johnson Controls fire products and services. The SIR is accountable for monthly and annual sales goals for the assigned territory. The primary role is to sell Fire & Life Safety products and services to correct deficiencies found during inspections conducted by Johnson Controls at customer sites with an emphasis on fire systems. Inspections will be completed and if any items are found to be non-compliant, they are marked as deficient and turned over to the SIR team. Quick and efficient quoting of deficiencies will help enable the ongoing protection of our customer’s employees, their assets, and their customers. SIR will specify, describe, and assign a price for resolution of the deficiencies via a quote or proposal. Development of the quotes will be done in close cooperation with the Service team (Inspectors, Technicians, and Service Managers). SIR will send the deficiency correction quote to customer in a clear and timely manner. SIR will gain commitment from the customer, over the phone and via email, to perform the work and/or purchase the parts as specified. SIR will follow up with the customer until the quote is signed or until the customer states that they will not contract with JCI to perform the deficiency corrections. SIR will log all calls to customers when following up on open quotes. SIR will pass leads to Service Sales Representatives (ESERVs & SSERVs) for more complicated deficiency correction (large projects, site visits required, other factors). Upon being selected for the position, candidates must be able to complete all appropriate training.

Requirements

Proficiency with Microsoft Office, databases, CRM, and web-based programs.
Highly organized with the ability to start, pause, and restart projects seamlessly.
Follow up skills pursuing answers from internal resources, contractors, and suppliers.
Ability to handle multiple projects simultaneously.
Strong communication skills, especially via phone and email.
Energetic and positive with strong customer service skills.
At least 18 years of age.
High School diploma or equivalent.
Valid driver’s license required.
Regular and consistent attendance.

Nice To Haves

Two years of Inside Sales or Customer Service experience is strongly preferred.
Mechanical or Electric field service experience is preferred.

Responsibilities

Identify, promote, and sell Johnson Controls fire products and services.
Achieve monthly and annual sales goals for the assigned territory.
Sell Fire & Life Safety products and services to correct deficiencies found during inspections.
Specify, describe, and assign a price for resolution of deficiencies via a quote or proposal.
Develop quotes in cooperation with the Service team (Inspectors, Technicians, and Service Managers).
Send deficiency correction quotes to customers clearly and in a timely manner.
Gain customer commitment for work and/or parts purchase via phone and email.
Follow up with customers until the quote is signed or the customer declines the contract.
Log all calls to customers when following up on open quotes.
Pass leads to Service Sales Representatives (ESERVs & SSERVs) for more complicated deficiency corrections.