Systems Integration Sr. Specialist

BIG BROTHERS BIG SISTERS OF EASTERN MISSOURI • St. Louis, MO

11d • $47,000 - $50,000 • Hybrid

About The Position

The Systems Integration Senior Specialist serves as a collaborative partner to staff across the organization, building strong relationships to understand program, operational, and systemic needs. Approximately 60% of the role involves needs assessment, problem solving, training, technical support, and relationship management, while 40% focuses on system administration, integrations, and solution implementation to ensure reliable access to technology tools that facilitate efficient, effective, and high-quality work in support of the agency’s mission.

Requirements

• Bachelor’s degree or equivalent years of experience in related field and four (4) years of experience in systems administration, operations improvement, project coordination, technology support, or a related field required
• Demonstrated proficiency with Salesforce, FormAssembly, Zapier, or other integration tools preferred
• Strong problem-solving and creative thinking skills, with a track record of identifying and implementing effective solutions
• Experience working in or with nonprofit organizations highly desired
• Project management, including planning, documentation, and implementation
• Leading cross-disciplinary teams, conducting needs assessments, or facilitating conversations that clarify business requirements and priorities
• Database administration, including user management, data hygiene, and workflow automation
• Building and maintaining reports and dashboards in Salesforce, Tableau, Excel, or related
• Building integrations and connections using cloud-based integration tools
• Providing technical support and training to non-technical staff
• Excellent communication and collaboration skills, especially with non-technical stakeholders
• Ability to train and support staff with varying levels of technical proficiency
• Skilled at asking thoughtful questions and identifying root causes before recommending solutions
• Patience and composure when working through complex or stressful issues
• Demonstrated ability to take initiative, set goals, and follow through with minimal supervision
• Ability to plan and manage multiple projects simultaneously, with attention to detail and deadlines
• Skilled in evaluating and implementing new technologies to improve agency efficiency
• Strong documentation skills for maintaining system and process records
• Self-directed and proactive work style, with the ability to manage tasks and projects independently while seeking guidance when needed
• Understanding of Salesforce architecture, including objects, fields, workflows, and permissions
• Proficiency in data management, including deduplication, validation, and import/export processes
• Ability to troubleshoot and resolve integration errors across platforms
• Familiarity with low-code/no-code automation tools
• Competence in creating training materials (written and video) for end users
• Technology/computer skills needed. Proficient in the following platforms: Microsoft Office Suite (specifically Word, Excel, & Teams), Outlook, and SharePoint.
• Must be able to navigate video-based meeting software.
• Experience using data management systems required.
• Must have comfort with learning new cloud-based applications.

Responsibilities

• Build effective working relationships with staff across departments
• Translate agency needs into practical system improvements and technology solutions
• Balance competing needs while navigating organizational context and nuance
• Serve as a trusted advisor who helps staff make effective use of technology to support agency goals
• Co-administer two Salesforce CRM instances for 50+ users: Maintain user accounts, clean data, manage workflows, and complete other routine tasks
• Build and maintain reports and dashboards for internal users
• Onboard, train, and troubleshoot with staff as needed
• Build and manage workflows with key agency applications (FormAssembly, Zapier, and others): Create and maintain forms and connectors between FormAssembly and Salesforce instances
• Develop and maintain connections between other agency applications utilizing Zapier
• Troubleshoot all connection errors in a timely manner to minimize workflow disruption
• Manage technology projects for continuous improvement: Coordinate evaluation, planning, and completion of new development requests as assigned
• Create and update documentation, video walkthroughs, and other just-in-time training content to support ongoing user learning
• Serve as a key member of the agency’s information technology support team: Work in collaboration with team members to complete IT troubleshooting, updates, upgrades, and enhancements
• Respond to needs of staff and partners in a timely and professional manner

Benefits

• Immediate and 100% coverage on health and dental insurance.
• Life insurance, short term, and long-term disability insurance following the first ninety (90) days of employment.
• 401(k) – 3% match per year following first year of employment.
• .625 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.
• After ninety (90) days staff will receive five (5) days of paid vacation and ten (10) days of paid vacation after one (1) year of service.
• Accrue one (1) day per month of sick leave (can also be used for family illnesses) – can carry up to thirty (30) days of sick leave.
• Two (2) personal days per year following the first ninety (90) days of employment.
• Annual raises based on performance, culture, and agency’s ability.
• Eleven (11) paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior