Systems Integration Specialist

NRI 3PL•Fontana, CA

18h•Onsite

About The Position

The Systems Integration Specialist acts as a liaison between Clients and the System Project Manager to assist and support the onboarding and maintenance requirements of new and existing clients. The Systems Integration Specialist is detail-oriented, consistently delivers project completion on time, has excellent management and communication skills that can inspire a true team atmosphere. Success in this role involves delivering a secure, efficient integration project that supports organizational objectives while fostering client collaboration and innovation. Key priorities include seamless system integration, meeting client requirements, minimizing errors and downtime, and enhancing productivity. Collaboration with cross-functional teams and positive end-user feedback on reliability are vital. Continuous improvement through proactive integration enhancements is also essential.

Requirements

High School diploma
1+ years of experience in customer service and integration
1+ years of experience with Aspire or similar warehouse processes
Familiar with Office 365 software (i.e., Word, Outlook, Excel)
Must live up to NRI Leadership principles
Excellent Office 365 skills.
Able to understand and interpret customer needs to provide an excellent level of service.
Challenges status quo.
Can communicate in an open, helpful and engaging manner with anyone and builds relationships across departments.
Builds and contributes to team comradery.
Takes personal accountability and end to end ownership of a solution or obstacle.
Willing to put in the extra effort when it really counts.
Has a sense of pride in work and the team’s end product!

Responsibilities

Collaborate daily with the Client Project team to facilitate the onboarding of new clients and ensure smooth integration of systems.
Assist with new and existing Client accounts as it relates to start up or development with NRI.
Be a liaison between Clients and IT team by assisting the management of projects.
Provide feedback on system’s needs and proactively recommend process changes.
Effectively handle all Client interactions.
Evaluate inquiries and provide appropriate assistance.
Review ERP documentation.
Review system integration field mapping.
Manage end to end testing for each new system integration.
Assist with “Statement of Work” (SOW) process between Clients and internal teams.
Work with the client and internal teams to define scope.
Help manage the SOW and report on progress.
Ensure billing is flowing through all levels for the SOW.
Assist with Project Management.
Work with Product Owner in slotting SOWs within Sprints to meet completion dates.
Manage project progress and adapt work as required.
Ensure projects meet deadlines.
Conduct project reviews and create detailed reports.
Provide continuous feedback with Client and IT on progress or needs.
Assist with strengthening NRI’s brand.
Maintain and communicate brand standards.
Ensure internal and external adherence to brand standards.
Provide professional advice, information or direction to other team members in the organization.
Assist with helpdesk support.
Provide guidance, troubleshooting and solutions to issues for client challenges.
Provide exceptional customer service while interacting in a professional and friendly manner with end users at all levels within and outside the organization.
Provide support for ad hoc client testing.