Systems Integration Specialist/ Deployment Technician

TekSynap

16h•Remote

About The Position

We are seeking a Systems Integration Specialist / Deployment Technician to join our team supporting the Fuels Depot System – Inventory Monitoring solution (FDS-IM) contract. The Systems Integration Specialist need to have an expanded background and skill set, along with the ability to quickly learn the IT and cellular support efforts within FDS-IM Program for the Defense Logistics Agency (DLA) and Defense Logistics Agency Energy (DLAE). The candidate will be required to travel worldwide in support of the DLA customer. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

Active Secret clearance or ability to obtain.
Must have one of the following approved DOD 8570 IAT II certifications upon hire: CCNP Security, CySA+, GICSP, GSEC, Security+ CE, SSCP, CND
At least one of the following computing environment certifications required upon hire: Windows, Linux
Candidate must possess a minimum of 3 years relevant experience.
Must be able to multi-task multiple high priority items with the ability to properly prioritize.
Must be willing to travel a minimum of 90%, work weekends, and nights.
Previous experience in customer support, or related fields involving interaction with people
US Citizenship
Secret (IT-II) clearance or ability to obtain
U.S. Passport ability to obtain

Responsibilities

Obtains/Maintains a SME expertise on FDS-IM FuelsConnect solution, common Automatic Tank Gauging architecture, Inventory Management, and related enterprise fuel monitoring systems.
Provides installation, configuration, maintenance, and operational support of specialized FuelsConnect software solution. To include installation, configuration and commissioning of the onsite Cellular devices and antenna packages.
Install and position Cellular antennas on DLA buildings using a ladder.
Provides on-site support assistance in conjunction with FuelsConnect, and ATG replacements associated with the FDS-IM Solution.
Provides technical and functional on-site support to DLA customers providing; the initial onsite set-up of the application and hardware, provides support for the applications upgrades, interfaces, hardware, configuration, and inventory monitoring reconciliations for the DLA Energy capitalized accounts.
Provides onsite security configuration support in compliance with DISA security postures established for the system configurations. Assisting with identifying, training and compliance of site responsibility items, as well as providing necessary support to help locations incorporate this system and established security documentation into their local site accreditation package if necessary.
Provides onsite training, tailored to the needs of the fuels inventory and resource manager budget officers managing fuels from an inventory perspective.
Provides detailed reports and other related documents to the site visit for both the internal and external customers to document the level of effort within the established contract service level of agreements and key performance indicators.
Document slow performing application areas and determine bottlenecks and opportunities for performance enhancements.
Tune systems for optimal performance and characterize systems on multiple platforms.
Coordinate with client and team members and resolve issues, reduce risk, and enhance user satisfaction.
Support project lifecycle from commencement to completion.
Troubleshoot system operating deficiencies and assess corrective alternatives.
Interact with program area staff to take corrective action against system warranty issues.
Write content for new policies, procedures, and services.
Coordinate with application services and to implement all integration strategies and administer integration of all applications.
Provide support to all window applications and ensure appropriate integration of various technologies.
Maintain knowledge on all new technology and provide required training and coordinate with various teams to provide support to all new acquired sites.