USHIL - GTS Support Staff
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our collaborative IT team as a Systems Infrastructure Engineer II! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues. You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.
Requirements
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in desktop support or systems administration
- Strong proficiency in Windows/Mac operating systems and Active Directory administration
- Advanced troubleshooting skills for hardware, software, and network connectivity issues
- Experience with IT Service Management tools like ServiceNow for ticket management and workflow
- Expertise in PC/laptop deployment, imaging, and configuration management
- Strong documentation and knowledge base maintenance skills
- Excellent verbal and written communication abilities
- Proven customer service orientation and problem-solving capabilities
- Ability to work independently and as part of a team
- Multi-tasking skills with ability to prioritize effectively
- Proficiency with Microsoft 365 suite and collaboration tools
- Understanding of network protocols, VPN, wireless networking, and security best practices
Nice To Haves
- Preferred Fields of Study: Computer Science, Information Technology, Engineering or related field
- ITIL certification preferred
Responsibilities
- Maintain and optimize technology infrastructure.
- Support the mission of enabling customers to make the world healthier, cleaner, and safer.
- Combine hands-on technical support with project work to ensure seamless operations.
- Resolve complex issues.
- Implement effective solutions.
- Work with cross-functional teams to deliver exceptional service.
- Handle diverse responsibilities from endpoint management to infrastructure support.
- Contribute to the company's digital transformation initiatives.
- Work independently while maintaining strong communication with team members and stakeholders.
- Manage data center infrastructure including servers, switches, and network equipment.
- Coordinate with vendors.
- Maintain documentation and knowledge base.
- Perform occasional on-call rotation or off-hours support as needed.
Benefits
- Resources needed to achieve individual career goals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
