Systems Field Service Representative - Power Distribution/Electrical

Schneider Electric•Houston, TX

13d•Remote

About The Position

Schneider Electric's Power Services Field Service Representatives collaborate with customers, sales representatives, team members, and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in various dynamic environments. They are problem solvers, customer-focused, and passionate about their work. This role is part of the U.S. Services business, specifically the Power Services team, which serves as the Original Equipment Manufacturer (OEM) for SquareD, focusing on electrical distribution equipment within critical facilities. The company provides direct product training, digital and physical tools, service vehicles, tools, uniforms, mobile devices, and laptops.

Requirements

Vocational education, military training, or transferable experience in electronics, electrical theory or similar discipline.
NETA/NICET testing certifications.
5-7+ years of relevant mechanical, electrical and/or power distribution service experience, technical proficiency in electronic/electrical component theory.
Experience writing reports and competency in presenting information and responses to managers, clients, and customers.
The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
The ability to define problems, collect data, establish facts, and draw valid conclusions.
Experience in testing, maintenance and/or upgrades in some or all of the following areas: low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems
The ability to interpret blueprints and other service documents, including various electrical drawings.
The capacity to move service equipment weighing up to 50 pounds.

Responsibilities

Servicing, installing, and repairing customer equipment.
Performance of warranty work and start-up service.
Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
Testing, calibration, checking, correcting, adjusting and part component replacement services on customer products.
Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment.
Technical support in product service, product training and applications including on-site audits.
Support serviceable Schneider equipment including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, protective relays.
Document all required information for each site (technical report).
Analyzing complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault.
Assist in the developing design modifications and implements modifications and provides installation support for the modifications.
Develops and implements training courseware and provides training to customers and other service representatives.
Travel for both training and to support job site requirements in other areas.