Systems Engineering, Senior Specialist

Interac Corp. • Toronto, ON

21d • Hybrid

About The Position

Interac, founded in 1984, is a cornerstone of Canada's financial ecosystem, connecting Canadians through secure digital payments, advanced identity verification, and industry-leading fraud protection. The company enables millions to send, receive, and manage money safely and effortlessly daily, facilitating over 20 million transactions supported by partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians, driving trust, security, and inclusion for a thriving digital economy. The Systems Engineering, Senior Specialist role reports to the Leader, Infrastructure Operations. This position is crucial for ensuring the reliability, resiliency, and security of Interac’s corporate and enterprise systems across a hybrid infrastructure, encompassing both on-premises and cloud environments. The Senior Specialist will engage in hands-on engineering to design and operationalize platforms and services, while also contributing to technical standards, automation, and governance guardrails. The role involves partnering with Platform Engineering & Operations, Security, Network, and application teams to enhance service quality, ensure compliance readiness through audit-ready operations, and drive continuous improvement via automation, proactive remediation, monitoring, and operational excellence. Interac empowers Canadians to transact digitally with confidence, with security at the core of all services, connecting nearly 300 financial institutions to its network.

Requirements

• Bachelor’s degree in Computer Science/IT (or equivalent combination of education and experience).
• 5+ years of job-related experience in infrastructure engineering/operations across hybrid environments (on-prem and cloud).
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Strong background in Azure or AWS cloud solutions, including landing zone controls and network configuration, compute, Kubernetes (K8s) orchestration, databases, storage, access policies and management, and observability.
• Proven experience with source control and DevOps tooling to manage infrastructure and application code, particularly pipeline/runner development and configuration with GitHub Actions and Jenkins, along with other artifact storage and QE components such as Artifactory and SonarQube.
• Proven experience with infrastructure automation and configuration tooling, including Terraform, CLI, and Ansible.
• 5+ years of working knowledge and experience with Linux distributions (RHEL, CentOS, Oracle) and Microsoft Windows Server.
• 5+ years of experience managing VMware core components, including vCenter and ESX.
• Experience with Active Directory sites and services, Azure AD Connect, Azure AD, AD Certificate Services, Exchange Server, and MS SQL.
• Working knowledge of observability tools such as Dynatrace, Splunk, Azure Monitor/Insights, and CloudWatch.
• Demonstrated ability to create and maintain capacity plans and execute actions to ensure services continue to perform optimally; experience supporting high availability, backup/recovery, and DR/BCP practices.
• The ability to perform well in strict, change-controlled, process-driven environments and agile, flexible environments.
• Knowledge and experience supporting an ISO27001-governed ISMS practice.
• Comfortable operating in audit-ready environments (e.g., ISO 27001), including coordinating evidence gathering, maintaining operational documentation, and tracking remediation through to closure.
• Knowledge of backup technologies such as Dell Data domain and Veeam.
• Experience with Office 365, Azure Virtual Desktop, Exchange Online, SharePoint Online.
• Knowledge of Atlassian Tools, Jira, Confluence in particular.
• Exemplary interpersonal and technical support and client management skills.
• Curious and logical thinking about solving technology, process, or procedural challenges in a team environment.

Nice To Haves

• Experience with AI-driven operational automation.

Responsibilities

• Ensure critical systems meet defined service levels for high availability, reliability, and resilience; maintain core operations including monitoring, backup/recovery, capacity management, and DR/BCP readiness.
• Manage and operate hybrid infrastructure across on-premises and cloud environments, including critical connectivity and security components, to enable secure, scalable platforms.
• Automate infrastructure provisioning and configuration using Infrastructure as Code and configuration management (e.g., Terraform, Ansible, Azure CLI/PowerShell); provide systems administration for Windows and RHEL, including software currency to support patching and vulnerability management.
• Monitor system health, performance, and capacity using observability tooling ecosystem; lead troubleshooting of complex incidents/outages, conduct root cause analysis and post-incident reviews, and implement preventative improvements.
• Coordinate and own security and compliance controls and activities including audit readiness/evidence, vulnerability and risk review, remediation tracking, technical documentation/runbooks, and vendor escalations where required.
• Provide guidance and mentoring to junior team members, supporting knowledge transfer and consistent execution of operational processes and standards.

Benefits

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees