Systems Engineering Manager - Ridgeland, MS

BankPlus•Ridgeland, MS

About The Position

The Systems Engineering Manager leads and supervises IT infrastructure to support the company’s near-term growth goals and long-term strategy. The role has overall responsibility for telephony, network administration and operations, computing, storage, cybersecurity vulnerability management, proactive systems monitoring, technology lifecycle management, data backup and recovery, disaster recovery data center, and other areas critical to the bank’s business practices. The manager plans, deploys, monitors, maintains, develops, upgrades, and supports IT systems and infrastructure; oversees departmental budgets and staff development; coordinates projects with the CISO; and establishes an infrastructure roadmap focused on redundancy, reliability, and high availability within budget. The role also manages vendors and contracts, project processes and reporting, service levels, legal compliance, security, and IT governance. It supports the Bank’s products and services while maintaining awareness of applicable regulatory requirements and completing required compliance training.

Requirements

5–10 years of similar experience, particularly in Information Technology.
At least 5 years’ experience with Microsoft Active Directory and Exchange, network routing protocols, LANs and WANs, VPN, Cisco routers and switches, and Cisco firewalls.
5 years of management experience.
3 years’ experience with DNS.
Experience setting up, configuring, and maintaining VLANs, LUNs, and VMs.
Experience with disaster recovery readiness for supported and controlled areas.
General computer and typing experience.
Excellent verbal and written communication skills.
Ability to handle multiple tasks.
Bachelor’s degree preferred.

Nice To Haves

Experience with Citrix, AlienVault, and SecureWorks is preferred but not required.
Previous BankPlus product, service, and systems experience is preferred.
Bachelor’s degree preferred.

Responsibilities

Plan, install, and manage deployment, monitoring, maintenance, development, upgrades, and support of IT systems, including telecommunications, servers, PCs, network security, operating systems, hardware, software, and peripherals.
Monitor and control department budgets.
Develop staff and promote urgency, attention to detail, professional communication, and strong business partner relationships.
Support and coordinate projects with the CISO.
Create and maintain an infrastructure roadmap for redundant, reliable, highly available technology within budget.
Manage firewall and intrusion detection systems.
Support, enhance, and update VMware server and storage infrastructure and the email environment.
Plan network infrastructure for new and enhanced bank applications and services.
Support and monitor Active Directory, SCCM, and other enterprise support systems.
Develop metrics to monitor on-time and on-budget performance and planned return on investment.
Track and report project task progress and completion systematically.
Develop, maintain, and enhance project management processes to deliver projects meeting expected benefits, budgets, and dates.
Design, plan, and execute significant IT projects that deliver capabilities supporting business requirements.
Negotiate vendor contracts and manage vendor relationships to ensure contractual compliance.
Maintain high standards for legal compliance, security, and IT governance.
Maintain and enhance physical asset protection programs, access control systems management, and video surveillance.
Define and maintain system uptime, performance, and availability service levels.
Monitor and review logs from security and monitoring systems and advise on information.
Coordinate and execute IT security projects for the Bank.
Plan and support software-defined networks.
Define and maintain RPOs and RTOs for all systems.
Support and maintain the mobile device management solution.
Maintain knowledge of Bank products, services, policies, procedures, and applicable regulatory issues, including the Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
Complete required compliance training and adhere to the Bank’s standard of conduct.
Conduct security research to stay current on security issues.
Regulate access to computer files.
Research methodologies and technologies that improve systems and operational efficiency, integrity, and reliability.
Perform other duties as assigned.
Participate in the Bank’s High-Performance Rewards Connections program.
Make referrals to the Mortgage Center and Wealth Management.
Drive and travel occasionally as needed for business purposes.
Work outside regular business hours as deemed necessary.