Systems Engineering Engineer (TS/SCI Clearance)

Salesforce•Herndon, VA

1d•Remote

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience We're growing our Government Cloud customer engineering team within Engineering and Operations. As a Platform Technical Support Engineer, you'll own Mission Critical Support cases across all severities, partnering closely with Worldwide Support, R&D, and Support Operations. This role may require shift work outside normal business hours to support our global customers.

Requirements

3+ years of experience in a technical support or services role.
Comfortable interacting with all levels of customer and company management, and can multi-task effectively under pressure.
Understand internet technologies (firewalls, web servers, proxy servers) and have familiarity with relational databases, SQL, object-oriented design, XML, and SOAP web services.
Hold an active TS/SCI clearance with Polygraph.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
This position requires a USA TS/SCI with Polygraph security access level.

Nice To Haves

Front-end (JavaScript, HTML, CSS, cross-browser development) and back-end (Java, .NET, SQL) development experience.
Worked in large-scale, multi-tenant production environments.
API programming, software development, or Apex/Visualforce experience.
Salesforce CRM domain knowledge, a relevant Salesforce certification, or prior SaaS support experience.

Responsibilities

Manage assigned support cases end-to-end, establishing yourself as a trusted Salesforce platform and application expert.
Troubleshoot technical issues spanning web tiers, databases, integrations, and Salesforce-specific technologies.
Partner across Worldwide Support, R&D, and Support Operations to resolve complex, high-severity cases.
Provide support coverage on a shift basis to meet global customer needs.