Systems Engineer

A.C. Coy•Erie, PA

36d•Hybrid

About The Position

The A.C.Coy Company is currently assisting a client with their search for a full-time Systems Engineer. This individual will be client-facing within an MSP (Managed Service Provider) environment, playing a key role in ensuring the successful completion of client engagements, and providing expertise regarding networking, desktops, Microsoft 365, and security. This hybrid role will require occasional travel to client locations (expenses paid). The company offers a supportive, friendly team atmosphere and an excellent salary & benefits package with generous PTO and plentiful professional development opportunities.

Requirements

5+ years, preferably with an MSP – work with both networks and systems
2+ years of experience with routers, switches, and firewalls
Strong knowledge of Office 365 and SharePoint
Proficiency with Active Directory and Exchange
Experience with Cloud technology(Azure preferred)
Comfortable interfacing with customers – Pre-sales support, project coordination, training, support
Strong knowledge of Domain Services and the establishment of static and software-based VPNs

Nice To Haves

Experience with Fortinet network products
Experience connecting Azure Services to environments (AD Sync, AD Premium, Office 365 Management).
Related certifications, e.g., MSCA, MSCE, etc.

Responsibilities

Provide the top tier of hands-on support for assigned client accounts
Manage escalated issues with Support Technicians and provide post-review on resolved escalated incidents
Continuously maintain client technical documentation
Maintain client user contact information and ensure each supported individual's information is current and accurate
Implement configurations for firewalls, wireless solutions, switches, servers, as well desktop/pcs for future use for each supported client
Have the ability to manage Backup and Disaster Recovery Systems. For example, ensuring proper backups are created and having the ability to restore from a Backup and Disaster Discovery System
Utilize proactive reviews and visits to assigned clients to reduce risks and future IT-related incidents
Track all time and expenses associated with job responsibilities
Work with Network Administrator to prepare deliverables for Quarterly Business Review
Identify and communicate opportunities within assigned clients
Handle escalated tickets